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Unify all your feedback sources to uncover precise customer insights.
Improve your products based on customer insights.
Analyze support data to minimize support requests.
Get voice of the customer insights from support and prospect voice calls.
Get customer insights from your social media data.
Discover Lyra - the only AI for CX analytics that connects customer feedback to business goals.
Learn how Experience Led Growth can transform your CX into a competitive advantage and drive growth.
Become an expert who knows how to prove the value of CX for the business, through our on-demand courses.
In this article, we break down proven tactics for managing user feedback effectively during hypergrowth, based on real-world insights from product experts at companies like Qonto and Hex.
In this episode, Abdul Khaled from E.O.N. Next reveals how they cracked the code on customer engagement in one of the world's most boring industries - energy. With customers only engaging once per month when they receive their bill, E.O.N. Next had to make that single touchpoint count, transforming complaints about high bills into opportunities for deeper customer relationships.
A practical, video-supported guide to measuring and improving VOC metrics in retail, with expert walkthroughs to boost your NPS and CSAT.
Discover how customer churn impacts SaaS revenue. Learn industry benchmarks, financial implications, and strategies to reduce churn and boost retention.
Learn how to become a better ally for women in tech and create a more inclusive and diverse work environment. In honor of International Women's Day, join VP of Data & Research at Chattermill, Aji Ghose, as he discusses his allyship journey.
Feeling low on inspiration? Here are 5 examples of great customer experience by brands in February. Click here to check them out!
Discover Social CX Analytics. It extends Chattermill's visibility into your voice of the customer across all major social media platforms, including Facebook, Twitter, Instagram, TikTok, Pinterest, and YouTube.
Click here to read our summary of our discussion with the Global Head of Customer Experience at Grindr covering topics like safety, content moderation, and CX topics within the dating app space.
Feeling low on inspiration? Here are 5 examples of great customer experience by brands in January. Click here to check them out!
Over the past several years, the travel, tourism, and hospitality industry has experienced severe turbulence. With rosier times ahead, what does the future of the travel, tourism, and hospitality industry look like? Read our latest post to find out.
In 2022, we saw CX proceed along the trend of post-pandemic digitalisation. This trend shows no sign of stopping in 2023. Providing a seamless experience across all channels (e.g. in-store, online, mobile) continues to be crucial. But what are the biggest trends for 2023? Click here to find out.
With the latest Chattermill product features, you now have different ways to keep your team informed. Easily share insights with your team, trigger regular updates to your executives, and keep everyone on the same page.
Economic headwinds have made 2022 (and potentially 2023) one of the most challenging years for fashion retailers. Business costs are higher than expected – pushing up prices and tightening profit margins. Rising inflation means customers have less disposable income to spend. The scale of customer returns has continued to be challenging, even after the pandemic. Ultimately, all of these factors combined have fundamentally impacted the fashion industry.
Understand the voice of your customers in realtime with Customer Feedback Analytics from Chattermill.
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