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In this article, we share insights from product leaders from Indeed and Qobuz about how qualitative feedback can influence everything from roadmap prioritization to company-wide strategic pivots. Read this hands-on example at how organizations can better balance quant data with customer narratives.
A conversation with Gaston Vejar, Group Product Manager at Limehome
In this article, we break down proven tactics for managing user feedback effectively during hypergrowth, based on real-world insights from product experts at companies like Qonto and Hex.
In this episode, Abdul Khaled from E.O.N. Next reveals how they cracked the code on customer engagement in one of the world's most boring industries - energy. With customers only engaging once per month when they receive their bill, E.O.N. Next had to make that single touchpoint count, transforming complaints about high bills into opportunities for deeper customer relationships.
Chattermill, the Unified Customer Intelligence platform, today announced a $26M Series B funding round to double down on its growth, expanding its platform capabilities to meet its vision as the first true Unified Customer Intelligence Platform.
It’s an uncertain time for omnichannel retailers around the world. While the Coronavirus pandemic brought massive disruption to the sector…
We sat down with Katrina Berke from Solutions Consulting to discuss why she joined Chattermill, her experience of changing departments, and her travel bucket-list.
Read our roundup of Amanda Whiteside, Head of Worldwide Customer Optimisation and Enablement at Amazon's conversation with Chattermill’s Anisha Kainth.
The latest episode in our Women of CX webinar series is a look into customer loyalty in the fast-growing rideshare market. This past…
There are critical risks hiding in your customer reviews, support tickets, and conversations. Many of which you might not have even noticed…
Just how well can a computer understand written language? We look at some of the latest advancements in machine learning and what it means…
If you work in the tech world chances are you’ve heard of Zoom or more likely you’ve used the video conferencing tool. At Chattermill, Zoom…
It is hard to find a company these days that does not want to listen to its customers. However, only a select few have truly mastered this…
Understand the voice of your customers in realtime with Customer Feedback Analytics from Chattermill.
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