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A conversation with Vahritch Kharmendjian, Staff Product Manager at Qonto
In Episode 3 of How to Love A Customer, I sat down with Julia Zuber from Limehome, and explored how small details can quietly sabotage customer experience.
Behavioral analytics shows what customers do. Feedback interpretation shows why. Learn how tools like Chattermill help you unlock the full picture of customer experience.
Learn the difference between customer insights and customer analytics, and when to use each. Discover how tools like Chattermill help you go beyond the data to understand why customers behave the way they do.
Have you ever received an email from a company with something like “Tell us what you think” in the subject line. I receive one almost every…
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Customer Experience (CX) has become a business cliché. Everybody seems to agree that it is important to have good CX. However very few…
The company has been on a growth tear over the last few years. The cloud-based technology company has capitalised on the pent-up demand for…
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Ever since the financial crisis in 2007–08 banks and other financial firms have lost a lot of love. Some people may argue they didn’t have…
As technology continues to play a pivotal role in designing and analysing customer experience, and as an increasing amount of solutions can…
Last month we brought you the first part of our complete list of the 100 customer experience blogs you should be ready. Now the holidays are…
Understand the voice of your customers in realtime with Customer Feedback Analytics from Chattermill.
