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Unify all your feedback sources to uncover precise customer insights.
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A conversation with Vahritch Kharmendjian, Staff Product Manager at Qonto
In Episode 3 of How to Love A Customer, I sat down with Julia Zuber from Limehome, and explored how small details can quietly sabotage customer experience.
Behavioral analytics shows what customers do. Feedback interpretation shows why. Learn how tools like Chattermill help you unlock the full picture of customer experience.
Learn the difference between customer insights and customer analytics, and when to use each. Discover how tools like Chattermill help you go beyond the data to understand why customers behave the way they do.
It’s an uncertain time for omnichannel retailers around the world. While the Coronavirus pandemic brought massive disruption to the sector…
We sat down with Katrina Berke from Solutions Consulting to discuss why she joined Chattermill, her experience of changing departments, and her travel bucket-list.
Read our roundup of Amanda Whiteside, Head of Worldwide Customer Optimisation and Enablement at Amazon's conversation with Chattermill’s Anisha Kainth.
The latest episode in our Women of CX webinar series is a look into customer loyalty in the fast-growing rideshare market. This past…
There are critical risks hiding in your customer reviews, support tickets, and conversations. Many of which you might not have even noticed…
Just how well can a computer understand written language? We look at some of the latest advancements in machine learning and what it means…
If you work in the tech world chances are you’ve heard of Zoom or more likely you’ve used the video conferencing tool. At Chattermill, Zoom…
It is hard to find a company these days that does not want to listen to its customers. However, only a select few have truly mastered this…
Customer experience is the new competitive advantage for banks. Established banks are failing their customers with poor customer experience…
Understand the voice of your customers in realtime with Customer Feedback Analytics from Chattermill.
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