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A conversation with Vahritch Kharmendjian, Staff Product Manager at Qonto
In Episode 3 of How to Love A Customer, I sat down with Julia Zuber from Limehome, and explored how small details can quietly sabotage customer experience.
Behavioral analytics shows what customers do. Feedback interpretation shows why. Learn how tools like Chattermill help you unlock the full picture of customer experience.
Learn the difference between customer insights and customer analytics, and when to use each. Discover how tools like Chattermill help you go beyond the data to understand why customers behave the way they do.
Organisations are transforming their customer experience by making use of new technology to gain deeper insights from their data and better…
Today’s consumer expectations are at an all-time high, as more and more companies are mastering the art of providing exceptional CX. In fact…
In honour of International Women’s Day 2022, we asked some of the women of Chattermill to share what inspires them, why International Women…
The 2018 US Open came to a close this past Sunday. With one returning champion and a new women's champion it was a tournament full of…
The second of this year’s Women of CX series takes a deep dive into the career of Sarah Personette. Personette is Chief Customer Officer at…
Being able to identify customer pain points early on and address them faster than competitors is what successful businesses are founded on…
Overwhelmed by the sheer number of tools available to help you run your business? You’re not alone. In the digital age we’re in, options are…
As a customer-centric business, listening is at the heart of what you do. Providing better CX is all about listening to customer feedback to…
Terms like “text analysis,” “sentiment tracking,” and “natural language processing” are thrown around a lot today, as AI-backed inventions…
Understand the voice of your customers in realtime with Customer Feedback Analytics from Chattermill.