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A while back we spoke to a trio of inspiring product leaders: Marley Dizney Swanson from MPB, Ryan McGrew from Zendesk, and Zach Hobbs from Atmosphere TV, about how to build actionable strategies for turning customer feedback into product development gold. From prioritization to journey mapping, the conversation spotlighted how successful teams stay customer-obsessed while meeting business goals.
In this article, we share insights from product leaders from Indeed and Qobuz about how qualitative feedback can influence everything from roadmap prioritization to company-wide strategic pivots. Read this hands-on example at how organizations can better balance quant data with customer narratives.
A conversation with Gaston Vejar, Group Product Manager at Limehome
In this article, we break down proven tactics for managing user feedback effectively during hypergrowth, based on real-world insights from product experts at companies like Qonto and Hex.
Improving customer satisfaction by addressing consumer pain points and working to enhance the overall customer experience is vital to a…
The US is at the leading edge of the global fintech market. Between 2019 and 2024, Mordor Intelligence expects the sector to grow by 8.…
The following article is Chapter 3 in the Ultimate Guide to Net Promoter Score. The Net Promoter Score (NPS), is the world's leading metric…
We believe the fuel that powers the world's most exceptional products is customer experience. To drive progress and build a better…
Right now, consumers around the world are ordering takeaways with Deliveroo. They’re booking cabs with Uber. And they’re planning holidays…
CX Challenges of Today To get the negative out of the way, it is important to acknowledge that CX is still not great. There are a lot of…
Discover 9 actionable strategies to improve NPS- boost customer loyalty and grow your business.
Measuring customer satisfaction is an integral part of the customer journey. If your customers are satisfied and happy with your product or…
Unified Customer Intelligence. It’s new. It’s exciting. It’s rapidly shifting the CX industry. But how do you go about building a business…
Understand the voice of your customers in realtime with Customer Feedback Analytics from Chattermill.
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