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Uncover customer insights from unstructured text feedback in minutes.
Improve your products based on customer insights.
Analyze support data to minimize support requests.
Get voice of the customer insights from support and prospect voice calls.
Get customer insights from your social media data.
Discover Lyra - the only AI for CX analytics that connects customer feedback to business goals.
Learn how Experience Led Growth can transform your CX into a competitive advantage and drive growth.
Become an expert who knows how to prove the value of CX for the business, through our on-demand courses.
Discover 10 actionable strategies to reduce customer churn and boost retention rates. Learn how top brands use onboarding, personalized experiences, and community building to keep customers engaged and loyal.
Discover how HelloFresh, Limehome, and E.ON Next leverage Customer Experience Analytics to solve CX challenges, drive growth, and boost customer satisfaction with real-time insights.
A conversation with Salma Lahbiss, Consumer Insights Analyst
A conversation with Erin Applebee, Customer Advocate at Faire
We examine one of the best examples of how NOT to design a survey
We explore how Experience Led Growth can fuel your strategy and lead to profitablity.
TSB has now turned Chattermill to align TBS teams around their Customer Experience (CX) data.
This week we take a look at what went wrong at direct-to-cosumer darling Allbirds and what its downfall can teach us about focusing on the wrong customer needs
Customer Experience (CX) is a major growth opportunity. To leverage it, businesses must unify their approach to customer feedback management. Steps include mapping the customer journey, ensuring data quality, selecting the right AI tools, and using insights to drive decisions and business outcomes.
In this full customer feedback breakdown, we delve into how five top brands—Lemonade, The Ritz Carlton, Monzo, Netflix, and Slack—utilize customer feedback to drive strategic growth.
We’re fresh from our Berlin event, Understanding the competitive value of AI in CX.
Our new Alerts are now available for all Chattermill users.
This week we take a look at what we can learn from the quotes attributed to Henry Ford - and the 3 timeless CX fundamentals of success.
Understand the voice of your customers in realtime with Customer Feedback Analytics from Chattermill.
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