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Unify all your feedback sources to uncover precise customer insights.
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Get voice of the customer insights from support and prospect voice calls.
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Discover Lyra - the only AI for CX analytics that connects customer feedback to business goals.
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A while back we spoke to a trio of inspiring product leaders: Marley Dizney Swanson from MPB, Ryan McGrew from Zendesk, and Zach Hobbs from Atmosphere TV, about how to build actionable strategies for turning customer feedback into product development gold. From prioritization to journey mapping, the conversation spotlighted how successful teams stay customer-obsessed while meeting business goals.
In this article, we share insights from product leaders from Indeed and Qobuz about how qualitative feedback can influence everything from roadmap prioritization to company-wide strategic pivots. Read this hands-on example at how organizations can better balance quant data with customer narratives.
A conversation with Gaston Vejar, Group Product Manager at Limehome
In this article, we break down proven tactics for managing user feedback effectively during hypergrowth, based on real-world insights from product experts at companies like Qonto and Hex.
Discover the 8 best AI-powered sentiment analysis tools for 2025. Learn how they turn feedback into actionable insights to enhance CX, loyalty, and brand growth.
Compare top customer feedback tools like Chattermill, Qualtrics, Zendesk, and more. Discover features, pricing, and reviews to find the best fit for 2025.
What do Ferrari, McLaren, and Jay Leno’s Garage teach us about customer loyalty? In a fascinating interview, Rory Sutherland highlights how honesty and understanding customer needs can build lifelong trust—even in the world of luxury cars.
Check out our round-up of our roundtable discussion with CX, Insights and Customer Support leaders from some of the world’s biggest brands, looking at how companies can use customer support data to make better decisions and drive growth.
Transform your approach to customer retention and experience with two new courses.
Read our summary of our Amsterdam CX Community event, offering valuable insights on AI & Data in CX from Uber and Nike
Avoid costly mistakes when choosing a customer feedback analysis tool. Discover the essential factors real users wish they knew, from hidden costs and scalability to real-time analysis and seamless integrations, ensuring your tool drives actionable insights and business growth.
Discover how to transform post-Black Friday returns into opportunities for better customer experience. Learn tips for managing returns, gathering feedback, and retaining customers.
Chattermill is happy welcome Vivobarefoot to the world of Customer Experience Intelligence.
Understand the voice of your customers in realtime with Customer Feedback Analytics from Chattermill.