How CX teams can use Generative AI, while preserving customer voice

We have a look at how Generative AI is already transforming CX and what its potential means for the future of CX teams

Why Ryanair is much better at customer experience than you think

We look at how Ryanair is delivering an exceptional customer experience to their customers, by focusing on what they truly care about (and ignoring the rest).

Don’t be a finder-fixer, prioritize positive feedback and stand for something

Why analysing positive customer feedback is essential for building a profitable customer experience

Chattermill welcomes Peter Lee to fuel innovation and growth

We are thrilled to announce the appointment of Peter Lee as the newest addition to our board of directors. 

Insight Assistant: Bringing the Power of Generative AI Into Chattermill

Introducing Insight Assistant. A powerful tool that can summarize any data point, extract the biggest highlights, and prioritize the most commonly mentioned issues - all with one click.

Why you're wrong thinking about ditching NPS

We look at some of the criticism levelled at NPS and why we think it's a good idea to think twice before you get rid of it

Introducing our New Home Page

Today, we’re opening the doors to our new home page. Start finding insights in one place where everyone feels at home, and guide new users towards their first insights.

With survey response rates falling off a cliff, how will you listen to the voice of your customer?

We explore how VoC programs are about to fundamentally change due to falling response rates and discuss several ways you can prepare for the future.

Uber Chooses Chattermill to Understand the Leading Drivers of NPS Globally

Chattermill are thrilled to announce an expanded partnership with Uber to enhance their ridershare experience worldwide, focusing on understanding what drives NPS across all active regions.