Customer Experience

Uncover best practices and trends in optimizing every touchpoint of the customer experience for maximum impact.

Takeaways from Experience-Led Growth Summit 2024: Embrace CX and expect surprises

Read our key takeaways from the Experience-Led Growth Summit 2024.

Liliana Osorio

VP of Marketing

June 28, 2024

5 Steps to Master Customer Feedback Management at Scale - Equip Your Enterprise for Success

Customer Experience (CX) is a major growth opportunity. To leverage it, businesses must unify their approach to customer feedback management. Steps include mapping the customer journey, ensuring data quality, selecting the right AI tools, and using insights to drive decisions and business outcomes.

David Ascott

Strategy Lead

June 14, 2024

The faster horses myth and 3 CX lessons it teaches us

This week we take a look at what we can learn from the quotes attributed to Henry Ford - and the 3 timeless CX fundamentals of success.

David Ascott

Strategy Lead

June 1, 2024

Rules Are Made to Be Broken: Modernizing CX Feedback with Advanced AI

Discover key considerations for CEOs choosing CX technology to drive business growth. Learn how advanced AI balances tactical insights with strategic goals.

Luke Moore

Chief Revenue Officer

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TOP INSIGHTS

Customer Experience Intelligence: The top 7 use cases for finance

Available now: CX Intelligence Academy from Chattermill

Customer Experience Intelligence: The top 6 use cases for travel

Customer Experience Intelligence: The top 6 use cases for retail

5 learnings of (nearly) a decade working with marketplaces

Discover essential strategies and insights for optimizing customer experience in two-sided marketplaces. Learn from Chattermill's experience with leading platforms like Uber and Airbnb.

What to do if you are number 2 in the market

We look at what to do if you are the number 2 brand in the market...and provide a word of caution to market leaders.

The 3 big challenges CX is facing in 2024

We look at the biggest challenges CX is facing in 2024...and what you can do about them now.

David Ascott

Strategy Lead

The real reason why Hermes bags sell for $300,000

This week we explore how Hermès is able to charge a massive premium for their products - by understanding their best customers.

Mikhail Dubov

Co-Founder & CEO

From our XLG Articles

Lyra AI: addressing concerns about AI adoption

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