Customer Intelligence Summit 2023: Key Takeaways

Learn about the key takeaways from Chattermill’s Customer Intelligence Summit 2023 in this article, which addresses the biggest talking points in CX right now. Speakers from Amazon, Wise, and H&M provide critical CX insights.

The 5 Best CX Examples of March 2023

Feeling low on inspiration? Here are the top 5 examples of great customer experiences by brands in March. Click here to check them out!

CX in Travel: A Conversation with Julia Zuber, Senior Customer Insights Manager at limehome

Limehome, a technology-based apartment provider and operator in Europe, is a leader in the travel industry. Since 2018, the company has expanded to over 100 locations and manages over 3,000 apartments in seven countries. But how does it approach CX? And what’s contributed to their off-the-scale growth?

How Artificial Intelligence Can Help Travel Brands Better Understand Their Customers

Learn how Artificial Intelligence (AI) is changing the travel industry and what CX professionals can do to understand their customers better.

How To Calculate Customer Retention Costs

Growth isn’t always sustainable if your customer retention costs (CRC) run away from you. You need a balance. Here’s how to calculate customer retention costs.

How to Improve Customer Loyalty and Retention

Focus on the metrics that actually matter to your CEO and CFO, and improve your customer loyalty and retention

Customer Retention Metrics & How to Measure Them

Which customer retention metrics should retailers measure, and which metrics don’t matter as much – such as NPS scores and survey results.

What is Customer Retention? The Complete Guide

Discover the true value of customer retention for your business. Learn how to measure retention and its impact on customer satisfaction and revenue.

Why Customer Retention is So Important for ROI, Customer Loyalty, and Growth

Customer retention and customer loyalty might be the keys to surviving, and even experiencing growth throughout a recession or crisis.