The 5 Best CX Examples of January 2023

Feeling low on inspiration? Here are 5 examples of great customer experience by brands in January. Click here to check them out!

The Future of Customer Experience in Travel, Tourism, and Hospitality

Over the past several years, the travel, tourism, and hospitality industry has experienced severe turbulence. With rosier times ahead, what does the future of the travel, tourism, and hospitality industry look like? Read our latest post to find out.

7 Customer Experience Trends for 2023

In 2022, we saw CX proceed along the trend of post-pandemic digitalisation. This trend shows no sign of stopping in 2023. Providing a seamless experience across all channels (e.g. in-store, online, mobile) continues to be crucial. But what are the biggest trends for 2023? Click here to find out.

Keeping Up With What Customers Want in Fashion and Retail

Economic headwinds have made 2022 (and potentially 2023) one of the most challenging years for fashion retailers. Business costs are higher than expected – pushing up prices and tightening profit margins. Rising inflation means customers have less disposable income to spend. The scale of customer returns has continued to be challenging, even after the pandemic. Ultimately, all of these factors combined have fundamentally impacted the fashion industry.

CX Teardown: The Food Subscription Industry

The food subscription business is one of the most hotly contested industries on the planet right now. Demand has grown exponentially in the past few years, with 26% of shoppers signed up for one service or more. Read our roundup of the CX food subscription teardown to learn who's winning and losing across Mindful Chef, Freshly, Gousto, Blue Apron, Dinnerly, and Martha Stewart.

How to Track and Improve In-store Retail Performance

It’s an uncertain time for omnichannel retailers around the world. While the Coronavirus pandemic brought massive disruption to the sector…

How Cityscoot Keeps Its Customers Loyal

The latest episode in our Women of CX webinar series is a look into customer loyalty in the fast-growing rideshare market. This past…

How Zoom Built a $20B Brand Off The Back of Customer Experience

If you work in the tech world chances are you’ve heard of Zoom or more likely you’ve used the video conferencing tool. At Chattermill, Zoom…

We analysed customer experience in banking and here's what we found: Part 1 - Established Banks

Customer experience is the new competitive advantage for banks. Established banks are failing their customers with poor customer experience…