Chattermill Blog

The point of no return? Why returns analysis is essential in 2024

We explore how retail and ecommerce brands can reduce returns and not only save a lot of money, but deliver great buying experiences for their customers in 2024.

Frubana deepens partnership with Chattermill to leverage NPS insights in their mission to simplify the food supply chain

Copilot: Introducing AI for a New Way of Working

Copilot transforms the way you interact with your data. With the power of LLM and generative AI, you can get instant answers to all of your CX, product, and marketing questions.

GetYourGuide and Chattermill extend partnership to enhance customer experiences for millions of engaged travelers + travel operators

Step by Step Guide to Building a Voice of the Customer Program for Enhanced Customer Insights

Elevate customer experience management with Voice of the Customer insights. Transform experiences and shape your strategy for success. Learn today!

Why you shouldn’t be afraid to lose customers

We look at why you shouldn’t be afraid to lose customers …as long as it’s intentional.

Trainline expands partnership with Chattermill to get customer centricity on track

How CX teams can use Generative AI, while preserving customer voice

We have a look at how Generative AI is already transforming CX and what its potential means for the future of CX teams

Why Ryanair is much better at customer experience than you think

We look at how Ryanair is delivering an exceptional customer experience to their customers, by focusing on what they truly care about (and ignoring the rest).