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Unify all your feedback sources to uncover precise customer insights.
Improve your products based on customer insights.
Analyze support data to minimize support requests.
Get voice of the customer insights from support and prospect voice calls.
Get customer insights from your social media data.
Discover Lyra - the only AI for CX analytics that connects customer feedback to business goals.
Learn how Experience Led Growth can transform your CX into a competitive advantage and drive growth.
Become an expert who knows how to prove the value of CX for the business, through our on-demand courses.
In this article, we break down proven tactics for managing user feedback effectively during hypergrowth, based on real-world insights from product experts at companies like Qonto and Hex.
In this episode, Abdul Khaled from E.O.N. Next reveals how they cracked the code on customer engagement in one of the world's most boring industries - energy. With customers only engaging once per month when they receive their bill, E.O.N. Next had to make that single touchpoint count, transforming complaints about high bills into opportunities for deeper customer relationships.
A practical, video-supported guide to measuring and improving VOC metrics in retail, with expert walkthroughs to boost your NPS and CSAT.
Discover how customer churn impacts SaaS revenue. Learn industry benchmarks, financial implications, and strategies to reduce churn and boost retention.
Discover Chattermill's latest product releases at the Product Town Hall. From Social CX Analytics to Generative AI Insights, learn how these advancements can enhance your CX strategy.
Our expanded user roles and data permissions allow you to keep the balance between collaboration and control while giving peace of mind that your company's data is safe. Find out more in Chattermill's latest product update blog.
Chattermill, the world’s leading Customer Feedback Analytics platform, today announced that Blinkist has partnered with the company to help them consolidate their customer data, automate analysis, and better understand the voice of the customer.
Chattermill partners with Five Guys to provide actionable customer insights across UK, France, Germany, and Spain. Chattermill uses deep learning AI to unify and analyse CX data to improve experiences, increase loyalty and retention.
Learn about the key takeaways from Chattermill’s Customer Intelligence Summit 2023 in this article, which addresses the biggest talking points in CX right now. Speakers from Amazon, Wise, and H&M provide critical CX insights.
Feeling low on inspiration? Here are the top 5 examples of great customer experiences by brands in March. Click here to check them out!
Chattermill has been named a leader in Text Analysis by G2 for the fourth consecutive time. The platform received recognition as a momentum leader and high performer in Feedback Analytics and Enterprise Feedback Management.
Limehome, a technology-based apartment provider and operator in Europe, is a leader in the travel industry. Since 2018, the company has expanded to over 100 locations and manages over 3,000 apartments in seven countries. But how does it approach CX? And what’s contributed to their off-the-scale growth?
Learn how Artificial Intelligence (AI) is changing the travel industry and what CX professionals can do to understand their customers better.
Understand the voice of your customers in realtime with Customer Feedback Analytics from Chattermill.
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