The New Era of CX Intelligence is Here: Introducing Observations, Highlights & Ask Lyra
Take a self-guided tour and see the power of Chattermill in action.
Unify all your feedback sources to uncover precise customer insights.
Improve your products based on customer insights.
Analyze support data to minimize support requests.
Get voice of the customer insights from support and prospect voice calls.
Get customer insights from your social media data.
Discover Lyra - the only AI for CX analytics that connects customer feedback to business goals.
Learn how Experience Led Growth can transform your CX into a competitive advantage and drive growth.
Become an expert who knows how to prove the value of CX for the business, through our on-demand courses.
Read how Qonto uses Observations to pinpoint granular customer issues.
In Episode 5 of How to Love A Customer, I sat down with Anastasia Zdoroviak from Snoonu and discussed how she and her team turned a frustrating personal moment into a CX lesson.
Read how Mindful Chef achieved a 20% NPS increase by using customer feedback to fix retention issues.
Today, Chattermill is introducing three powerful capabilities: Observations, Highlights, and Ask Lyra, defining the new standard in Customer Experience Intelligence.
Chattermill’s new Support Data Analytics enables CX, support and products teams to understand customer contact reasons in support tickets and chat conversations, and prioritise improvements to elevate customer satisfaction, foster loyalty, and drive growth.
Discover the top 10 customer experience conferences in 2023. Explore industry insights, network with experts, and learn about the latest CX trends at these must-attend events.
Learn how to uncover valuable insights with feedback analytics. Boost customer satisfaction, identify pain points, and maximise ROI. Read our complete guide to learn everything you need to know.
Unlock the power of customer experience analytics! Discover how analysing customer data enhances satisfaction levels, reduces churn, and drives ROI. Read more now.
Now you can discover what’s driving positive and negative sentiment across all of the data you collect. Drill down into the trends influencing your net sentiment and NPS scores to rise or fall, and prioritise the pain points that most need your attention.
Discover Chattermill's latest product releases at the Product Town Hall. From Social CX Analytics to Generative AI Insights, learn how these advancements can enhance your CX strategy.
Our expanded user roles and data permissions allow you to keep the balance between collaboration and control while giving peace of mind that your company's data is safe. Find out more in Chattermill's latest product update blog.
Chattermill, the world’s leading Customer Feedback Analytics platform, today announced that Blinkist has partnered with the company to help them consolidate their customer data, automate analysis, and better understand the voice of the customer.
Chattermill partners with Five Guys to provide actionable customer insights across UK, France, Germany, and Spain. Chattermill uses deep learning AI to unify and analyse CX data to improve experiences, increase loyalty and retention.
Understand the voice of your customers in realtime with Customer Feedback Analytics from Chattermill.
.png)
.avif)
.avif)