The New Era of CX Intelligence is Here: Introducing Observations, Highlights & Ask Lyra
Take a self-guided tour and see the power of Chattermill in action.
Unify all your feedback sources to uncover precise customer insights.
Improve your products based on customer insights.
Analyze support data to minimize support requests.
Get voice of the customer insights from support and prospect voice calls.
Get customer insights from your social media data.
Discover Lyra - the only AI for CX analytics that connects customer feedback to business goals.
Learn how Experience Led Growth can transform your CX into a competitive advantage and drive growth.
Become an expert who knows how to prove the value of CX for the business, through our on-demand courses.
Read how Qonto uses Observations to pinpoint granular customer issues.
In Episode 5 of How to Love A Customer, I sat down with Anastasia Zdoroviak from Snoonu and discussed how she and her team turned a frustrating personal moment into a CX lesson.
Read how Mindful Chef achieved a 20% NPS increase by using customer feedback to fix retention issues.
Today, Chattermill is introducing three powerful capabilities: Observations, Highlights, and Ask Lyra, defining the new standard in Customer Experience Intelligence.
Learn about the key takeaways from Chattermill’s Customer Intelligence Summit 2023 in this article, which addresses the biggest talking points in CX right now. Speakers from Amazon, Wise, and H&M provide critical CX insights.
Feeling low on inspiration? Here are the top 5 examples of great customer experiences by brands in March. Click here to check them out!
Chattermill has been named a leader in Text Analysis by G2 for the fourth consecutive time. The platform received recognition as a momentum leader and high performer in Feedback Analytics and Enterprise Feedback Management.
Limehome, a technology-based apartment provider and operator in Europe, is a leader in the travel industry. Since 2018, the company has expanded to over 100 locations and manages over 3,000 apartments in seven countries. But how does it approach CX? And what’s contributed to their off-the-scale growth?
Learn how Artificial Intelligence (AI) is changing the travel industry and what CX professionals can do to understand their customers better.
Growth isn’t always sustainable if your customer retention costs (CRC) run away from you. You need a balance. Here’s how to calculate customer retention costs.
Focus on the metrics that actually matter to your CEO and CFO, and improve your customer loyalty and retention
Which customer retention metrics should retailers measure, and which metrics don’t matter as much – such as NPS scores and survey results.
Discover the true value of customer retention for your business. Learn how to measure retention and its impact on customer satisfaction and revenue.
Understand the voice of your customers in realtime with Customer Feedback Analytics from Chattermill.
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