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Unify all your feedback sources to uncover precise customer insights.
Improve your products based on customer insights.
Analyze support data to minimize support requests.
Get voice of the customer insights from support and prospect voice calls.
Get customer insights from your social media data.
Discover Lyra - the only AI for CX analytics that connects customer feedback to business goals.
Learn how Experience Led Growth can transform your CX into a competitive advantage and drive growth.
Become an expert who knows how to prove the value of CX for the business, through our on-demand courses.
In this article, we break down proven tactics for managing user feedback effectively during hypergrowth, based on real-world insights from product experts at companies like Qonto and Hex.
In this episode, Abdul Khaled from E.O.N. Next reveals how they cracked the code on customer engagement in one of the world's most boring industries - energy. With customers only engaging once per month when they receive their bill, E.O.N. Next had to make that single touchpoint count, transforming complaints about high bills into opportunities for deeper customer relationships.
A practical, video-supported guide to measuring and improving VOC metrics in retail, with expert walkthroughs to boost your NPS and CSAT.
Discover how customer churn impacts SaaS revenue. Learn industry benchmarks, financial implications, and strategies to reduce churn and boost retention.
Growth isn’t always sustainable if your customer retention costs (CRC) run away from you. You need a balance. Here’s how to calculate customer retention costs.
Focus on the metrics that actually matter to your CEO and CFO, and improve your customer loyalty and retention
Which customer retention metrics should retailers measure, and which metrics don’t matter as much – such as NPS scores and survey results.
Discover the true value of customer retention for your business. Learn how to measure retention and its impact on customer satisfaction and revenue.
Customer retention and customer loyalty might be the keys to surviving, and even experiencing growth throughout a recession or crisis.
Joshua Butler (Senior Insights Manager @ Deckers Brands, a footwear retailer) and Dana Alvarenga (VP of CX @ SlapFive, a CMS SaaS) discuss how to incorporate social media into your CX strategy.
Discover why travel brands need to focus on customer experience to retain and grow their customer base in 2023. Learn about the financial benefits of investing in customer experience and how it can drive retention and growth.
This article explores why the “pink-it-and-shrink-it” approach to career progression doesn't work for women. Learn how women can build a strong network, pursue continued learning, and advocate for themselves in the product management industry.
Learn about the impact of remote working on promoting equity during pregnancy in this article. Three Chattermill employees share their experiences of working remotely while pregnant.
Understand the voice of your customers in realtime with Customer Feedback Analytics from Chattermill.
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