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A while back we spoke to a trio of inspiring product leaders: Marley Dizney Swanson from MPB, Ryan McGrew from Zendesk, and Zach Hobbs from Atmosphere TV, about how to build actionable strategies for turning customer feedback into product development gold. From prioritization to journey mapping, the conversation spotlighted how successful teams stay customer-obsessed while meeting business goals.
In this article, we share insights from product leaders from Indeed and Qobuz about how qualitative feedback can influence everything from roadmap prioritization to company-wide strategic pivots. Read this hands-on example at how organizations can better balance quant data with customer narratives.
A conversation with Gaston Vejar, Group Product Manager at Limehome
In this article, we break down proven tactics for managing user feedback effectively during hypergrowth, based on real-world insights from product experts at companies like Qonto and Hex.
Zappos is a trailblazer. They don’t follow conventional thinking when it comes to building a business. They don’t hire like normal brands…
Today is World Product Day 🎉 and we have asked our Product leaders from Chattermill to share their product philosophy, insights and advice…
Customer loyalty. That age-old challenge for CX leaders. How does one achieve it, and how do the best brands achieve their high customer…
It’s a term thrown around a lot these days, but what is CX exactly? CX is the way customers think and feel about a company throughout the…
When thinking about transformative, disruptive technologies in the past decade, ride-sharing is arguably the go-to example of emerging…
A company’s success can be impacted by the power of a deceptively simple question: How likely is it that you would recommend [Company X…
‘Customer centricity’ - the act of taking a more customer-focused approach to business - is a term which has gained popularity in recent…
Discover the Top 10 Voice of the Customer Tools for 2025. Uncover customer needs, improve experiences & drive business success with the best tried and tested VOC tools this year.
Unlock the power of customer feedback with Voice of the Customer (VoC). Understand sentiments, address pain points, and enhance customer experiences for long-term loyalty. Discover the benefits and best practices for implementing a successful VoC program.
Understand the voice of your customers in realtime with Customer Feedback Analytics from Chattermill.
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