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A while back we spoke to a trio of inspiring product leaders: Marley Dizney Swanson from MPB, Ryan McGrew from Zendesk, and Zach Hobbs from Atmosphere TV, about how to build actionable strategies for turning customer feedback into product development gold. From prioritization to journey mapping, the conversation spotlighted how successful teams stay customer-obsessed while meeting business goals.
In this article, we share insights from product leaders from Indeed and Qobuz about how qualitative feedback can influence everything from roadmap prioritization to company-wide strategic pivots. Read this hands-on example at how organizations can better balance quant data with customer narratives.
A conversation with Gaston Vejar, Group Product Manager at Limehome
In this article, we break down proven tactics for managing user feedback effectively during hypergrowth, based on real-world insights from product experts at companies like Qonto and Hex.
Moore’s career spans the evolution of digital, from web content management to social media analytics and now to game-changing customer…
Curious about what it’s like to work at Chattermill? Meet Billie Bradley, who works in the Chattermill Product team. Billie joined…
It comes down to basic statistics: a small sample size undermines the reliability of your data. And when you're putting together a customer…
Many companies are still struggling to fully understand their Net Promoter Score. And in most cases, they’re spending too much time finding…
Artificial Intelligence, ubiquitously referred to by its punchier abbreviation AI, is everywhere these days, and the realms of insight…
When it comes to helping teams build customer-centric products, a big part of that is figuring out how you can help communicate more…
Understand the voice of your customers in realtime with Customer Feedback Analytics from Chattermill.
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