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A while back we spoke to a trio of inspiring product leaders: Marley Dizney Swanson from MPB, Ryan McGrew from Zendesk, and Zach Hobbs from Atmosphere TV, about how to build actionable strategies for turning customer feedback into product development gold. From prioritization to journey mapping, the conversation spotlighted how successful teams stay customer-obsessed while meeting business goals.
In this article, we share insights from product leaders from Indeed and Qobuz about how qualitative feedback can influence everything from roadmap prioritization to company-wide strategic pivots. Read this hands-on example at how organizations can better balance quant data with customer narratives.
A conversation with Gaston Vejar, Group Product Manager at Limehome
In this article, we break down proven tactics for managing user feedback effectively during hypergrowth, based on real-world insights from product experts at companies like Qonto and Hex.
Throughout human history, pandemics have undoubtedly left a deep mark on peoples’ lives and the world around them. Fortunately, this crisis…
Amazon, backed by its customer experience knowhow, breakthrough technology, and competitive pricing strategies has the potential to disrupt…
G2’s reports for Summer 2022 have been announced, and we’re excited to share that Chattermill has been named as Leaders in G2’s Text…
According to Gartner, in the coming years, customers will manage up to 85% of their relationship with enterprises without any human…
The first Women of CX webinar of 2022 takes a deep dive into goods and retail delivery. Gopuff launched in 2013 in Philadelphia, emerging as…
When looking at customer experience in the financial services sector today, it is tempting to view it in the context of the Coronavirus…
Over the past five or so years, customer experience has grown rapidly. A function that was once a nice-to-have has now become a strategic…
Chattermill Analytics - the unified customer feedback analytics platform that helps companies gain an edge by unifying, measuring and…
Understand the voice of your customers in realtime with Customer Feedback Analytics from Chattermill.
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