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A while back we spoke to a trio of inspiring product leaders: Marley Dizney Swanson from MPB, Ryan McGrew from Zendesk, and Zach Hobbs from Atmosphere TV, about how to build actionable strategies for turning customer feedback into product development gold. From prioritization to journey mapping, the conversation spotlighted how successful teams stay customer-obsessed while meeting business goals.
In this article, we share insights from product leaders from Indeed and Qobuz about how qualitative feedback can influence everything from roadmap prioritization to company-wide strategic pivots. Read this hands-on example at how organizations can better balance quant data with customer narratives.
A conversation with Gaston Vejar, Group Product Manager at Limehome
In this article, we break down proven tactics for managing user feedback effectively during hypergrowth, based on real-world insights from product experts at companies like Qonto and Hex.
Using data gathered from feedback surveys, online reviews, and other customer satisfaction metrics, a customer journey map is used to tell…
Today’s customers have very high expectations for brands when it comes to customer service and personalization. Think about companies like…
The customer journey consists of five stages that the customer goes through from the beginning to the end of their relationship with a brand…
We now live in a world where customers have an infinite supply of products and services to choose from, and it's getting harder and harder…
The CX community is full of insight. But who are the most influential experts? And who should you follow in 2022? We find out. When was the…
Working to close the customer feedback loop is an ongoing strategy for improving customer satisfaction and CX. By constantly talking with…
Arguably one of the most pivotal aspects of a business, customer experience is extremely valuable in retention and conversion when it comes…
The reasons to collect customer feedback are obvious; in order to create the best possible customer experience, you need to find out what…
Everyone knows that customer experience is important. After all, having happy customers is the cornerstone of any successful business…
Understand the voice of your customers in realtime with Customer Feedback Analytics from Chattermill.
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