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Discover Lyra - the only AI for CX analytics that connects customer feedback to business goals.
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A practical, video-supported guide to measuring and improving VOC metrics in retail, with expert walkthroughs to boost your NPS and CSAT.
Discover how customer churn impacts SaaS revenue. Learn industry benchmarks, financial implications, and strategies to reduce churn and boost retention.
Explore the top 10 CX tools for 2025. Compare features, pricing, and use cases to find the right solution for unified customer insights and better experiences.
A conversation with Jen Shailer, CX Programme Lead at HelloFresh
When we started what eventually became Chattermill with my co-founder Dmitry back in 2015, we had a hunch that we could use the newly…
Customer churn is one of the most vital data points for businesses to track. After all, retaining happy customers is the primary way most…
When gathering feedback, whether it’s from surveys, online reviews, or social mentions, the most valuable insights usually come from free…
Today's customers expect all businesses to provide the same calibre of experience that they'd find with say, an Uber, an Amazon, or an…
An update from Chattermill’s co-founders, Mikhail Dubov and Dmitry Isupov Like most people, everyone across Chattermill has been shocked and…
Chattermill is proud to be joining Tech Nation’s flagship programme for the UK’s fastest-growing scaleup tech companies: Upscale 5.0. Every…
We hope the virus has a short-lived impact, but in the interim, we should brace ourselves for turbulence and have a prepared mindset for the…
For over two decades, Professor Kevin Lane Keller’s brand equity pyramid has been the standard for understanding and measuring CBBE…
Unified Customer Intelligence startup vastly exceeded expectations for the period, hitting 200 per cent of its new business revenue and…
Understand the voice of your customers in realtime with Customer Feedback Analytics from Chattermill.
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