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Uncover customer insights from unstructured text feedback in minutes.
Improve your products based on customer insights.
Analyze support data to minimize support requests.
Get voice of the customer insights from support and prospect voice calls.
Get customer insights from your social media data.
Discover Lyra - the only AI for CX analytics that connects customer feedback to business goals.
Learn how Experience Led Growth can transform your CX into a competitive advantage and drive growth.
Become an expert who knows how to prove the value of CX for the business, through our on-demand courses.
Discover 10 actionable strategies to reduce customer churn and boost retention rates. Learn how top brands use onboarding, personalized experiences, and community building to keep customers engaged and loyal.
Discover how HelloFresh, Limehome, and E.ON Next leverage Customer Experience Analytics to solve CX challenges, drive growth, and boost customer satisfaction with real-time insights.
A conversation with Salma Lahbiss, Consumer Insights Analyst
A conversation with Erin Applebee, Customer Advocate at Faire
This week we explore how Hermès is able to charge a massive premium for their products - by understanding their best customers.
We explore what the last 30 years have taught us about the future of CX in the next 3 years and beyond.
Explore customer experience: differences, importance, and steps to enhance. Develop strategies, deliver standout service, engage customers, and more. Read now!
This week we look at the 4 CX trends we believe will impact CX & VoC teams in 2024
Unlock growth with customer feedback. Learn to collect, analyze, and apply Voice of the Customer data. Explore future strategies. Read now!
Discover the power of a Customer Feedback Plan for a successful Voice of the Customer strategy. Prioritize improvement and embrace customer-centric success.
January, new year, new you. Sure, you’ve got a lot of the same challenges as last year, but this year…this year is going to be different.
Unlock insights with Voice of Customer Analysis for satisfaction and growth. Build a customer-centric strategy for continuous improvement with Voice of Customer data.
Understand the voice of your customers in realtime with Customer Feedback Analytics from Chattermill.