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A conversation with Erin Applebee, Customer Advocate at Faire
A new, free online course for any retail-based business professionals ready to deepen their understanding of their customers.
A conversation with Reeshma Clair, Global Voice of Customer Lead at Simply Business
Discover 7 proven strategies to increase Customer Lifetime Value (CLV) through customer feedback. Learn how CX teams can personalize journeys, fix breakpoints, and drive retention with actionable insights from Chattermill.
The CX community is full of insight. But who are the most influential experts? And who should you follow in 2022? We find out. When was the…
Working to close the customer feedback loop is an ongoing strategy for improving customer satisfaction and CX. By constantly talking with…
Arguably one of the most pivotal aspects of a business, customer experience is extremely valuable in retention and conversion when it comes…
The reasons to collect customer feedback are obvious; in order to create the best possible customer experience, you need to find out what…
Everyone knows that customer experience is important. After all, having happy customers is the cornerstone of any successful business…
You’ve experienced it all before. The last-minute CX strategy changes. The mind-bending prospect of thousands of customer complaints. The…
Covid-19 is already shaking up the whole economy. At Chattermill, we appreciate that staying on top of your customer experience becomes even…
One of the most important aspects of a company’s revenue is customer satisfaction and loyalty. One of the best ways to measure customer…
Throughout the global pandemic, companies have had to show what they’re really made of. Whether this was pivoting production to help with…
Understand the voice of your customers in realtime with Customer Feedback Analytics from Chattermill.