Customer Feedback Analytics

Customer Feedback Analytics is all about leveraging data-driven insights from customer feedback to enhance business strategies and drive growth.

How A Fintech Company Enhanced Its App Experience, Reducing Complaints by 50%

Read our interview with the Lead UX Researcher

Natalia Dwórznik

Head of Product Marketing

Build vs. Buy: Choosing the Right Feedback Analytics Solution

Discover the pros and cons of building in-house vs. buying a feedback analytics solution.

Natalia Dwórznik

Head of Product Marketing

Building Your Own Feedback Analytics In-House? Read This First.

Read our guide to help you evaluate key factors before deciding to build in-house.

Natalia Dwórznik

Head of Product Marketing

How to Respond to Customer Feedback: A Complete Guide for Businesses

Discover 16 powerful ways to respond to customer feedback—whether positive, negative, or constructive. Learn best practices to enhance customer experience (CX), boost brand loyalty, and turn feedback into growth opportunities. Read the full guide now!

Mikhail Dubov

CEO & Co-Founder

Join the 7,000+ CX, insights and product leaders who get our expert CX insights, tips, and best practices every two weeks

TOP INSIGHTS

Comparing 10 Customer Feedback Tools to Help You Drive Customer Experience Forward

10 Things You Wish You Knew Before Choosing a Customer Feedback Analysis Tool in 2025

How Qonto Enhances Their Voice of the Customer Strategy with Speech Analytics

How HelloFresh Leverages Customer Insights to Improve Operational Efficiency for Supply Chain Management

Essential Tools to Improve Customer Retention for Subscription Companies

Discover top-rated customer retention software for subscription companies in 2025. Compare tools for feedback analysis, CRM, billing, and marketing automation. See how Chattermill and more can help reduce churn and drive growth.

The 8 Best AI-Powered Brand Sentiment Analysis Tools for Customer Experience

Discover the 8 best AI-powered sentiment analysis tools for 2025. Learn how they turn feedback into actionable insights to enhance CX, loyalty, and brand growth.

How NOT to ask for feedback - a real-life example from a £2B+ brand

We examine one of the best examples of how NOT to design a survey

David Ascott

Strategy Lead

5 Steps to Master Customer Feedback Analytics at Scale - Equip Your Enterprise for Success

Customer Experience (CX) is a major growth opportunity. To leverage it, businesses must unify their approach to customer feedback management. Steps include mapping the customer journey, ensuring data quality, selecting the right AI tools, and using insights to drive decisions and business outcomes.

David Ascott

Strategy Lead

From our XLG Articles

Lyra AI: addressing concerns about AI adoption

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