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How To Love a Customer Podcast: Episode 8 with Eli Weiss, Yotpo

In Episode 8 of How to Love a Customer, I sat down with Eli Weiss from Yotpo to unpack how one customer email uncovered a major product issue — and why moving fast on customer feedback can change the trajectory of an entire company.

Mikhail Dubov

CEO & Co-Founder

December 11, 2025

How To Love a Customer Podcast: Episode 7 with James Villacci, HelloFresh

In Episode 7 of How to Love a Customer, we sat down with James Villacci from HelloFresh to explore how one quick usability test sparked a broader cultural shift toward insight-driven UX.

Mikhail Dubov

CEO & Co-Founder

November 14, 2025

How to Connect Customer Feedback to Business Outcomes

A conversation with Marley Dizney Swanson, Senior UX Researcher at MPB.

Natalia Dwórznik

Head of Product Marketing

October 30, 2025

How to Drive Actionable Insights Across Teams Roundtable | Key Takeaways

Learn how leaders from VivoBarefoot, MPB, and E.ON Next turn customer insights into action through focused dashboards, accountability, and empathy.

Liliana Osorio

VP of Marketing

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TOP INSIGHTS

How To Love a Customer Podcast: Episode 4 with David McDaid, END.

How Product Teams Use Qualitative and Quantitative Feedback to Shape Winning Products

How To Love a Customer Podcast: Episode 3 with Julia Zuber, Limehome

How Uber Scaled CX Intelligence with Chattermill: From Regional Success to Global Strategy

How To Love a Customer Podcast: Episode 5 with Anastasia Zdoroviak, Snoonu.

In Episode 5 of How to Love A Customer, I sat down with Anastasia Zdoroviak from Snoonu and discussed how she and her team turned a frustrating personal moment into a CX lesson.

How Mindful Chef Boosted NPS and Retention Through Customer Feedback Analysis

Read how Mindful Chef achieved a 20% NPS increase by using customer feedback to fix retention issues.

Natalia Dwórznik

Head of Product Marketing

Read now

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How To Love a Customer Podcast: Episode 2 with James McGhee, FOOTASYLUM

🎙️ In Episode 2, Mikhail speaks with James McGhee, Director of Operations at Footasylum, about how they combine empathy, data, and operational excellence to deliver personalized experiences at scale.

Mikhail Dubov

CEO & Co-Founder

Operationalizing Customer Feedback for Product Growth

A while back we spoke to a trio of inspiring product leaders: Marley Dizney Swanson from MPB, Ryan McGrew from Zendesk, and Zach Hobbs from Atmosphere TV, about how to build actionable strategies for turning customer feedback into product development gold. From prioritization to journey mapping, the conversation spotlighted how successful teams stay customer-obsessed while meeting business goals.

Mikhail Dubov

CEO & Co-Founder

From our XLG Articles

Lyra AI: addressing concerns about AI adoption

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