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In this article, we share insights from product leaders from Indeed and Qobuz about how qualitative feedback can influence everything from roadmap prioritization to company-wide strategic pivots. Read this hands-on example at how organizations can better balance quant data with customer narratives.
A conversation with Gaston Vejar, Group Product Manager at Limehome
In this article, we break down proven tactics for managing user feedback effectively during hypergrowth, based on real-world insights from product experts at companies like Qonto and Hex.
In this episode, Abdul Khaled from E.O.N. Next reveals how they cracked the code on customer engagement in one of the world's most boring industries - energy. With customers only engaging once per month when they receive their bill, E.O.N. Next had to make that single touchpoint count, transforming complaints about high bills into opportunities for deeper customer relationships.
With the latest Chattermill product features, you now have different ways to keep your team informed. Easily share insights with your team, trigger regular updates to your executives, and keep everyone on the same page.
Economic headwinds have made 2022 (and potentially 2023) one of the most challenging years for fashion retailers. Business costs are higher than expected – pushing up prices and tightening profit margins. Rising inflation means customers have less disposable income to spend. The scale of customer returns has continued to be challenging, even after the pandemic. Ultimately, all of these factors combined have fundamentally impacted the fashion industry.
We're proud to share that – thanks to our customer reviews – we have again been recognised as the leader of G2's ratings of Text Analytics software for its Winter 2023 report. Click to read more about why Chattermill is ahead of the field.
How does Unilever deliver the exceptional experiences its customer and vendors love? Hear from Claire Hennah, Chief Customer Officer of Beauty & Wellbeing at Unilever.
This past Thursday, three special guests: Ro Nattiv, Senior Director Of Customer Experience at MeUndies, Rebecca Trebble, Head of Customer at The Very Group, and Hardik Patel, Director of Growth, Retention, Loyalty and Customer Strategy at FabFitFun, joined us to discuss one of the biggest issues in retail right now: customer churn. Read the key takeaways here.
The food subscription business is one of the most hotly contested industries on the planet right now. Demand has grown exponentially in the past few years, with 26% of shoppers signed up for one service or more. Read our roundup of the CX food subscription teardown to learn who's winning and losing across Mindful Chef, Freshly, Gousto, Blue Apron, Dinnerly, and Martha Stewart.
We sat down with Rob Lea of Chattermill's Customer Success Team to discuss his reasons for changing roles, his favourite of Chattermill's values, and his dream holiday to Japan.
Introducing Custom Themes. We're adding the flexibility and freedom to create new themes that are most important to you. Now you can name the theme, and Chattermill will arm you with the sharpest, most accurate insights.
Inspire your team with the very best in real-world CX examples. From thoughtful customer service to sleek website design, we've got it covered.
Understand the voice of your customers in realtime with Customer Feedback Analytics from Chattermill.
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