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A while back we spoke to a trio of inspiring product leaders: Marley Dizney Swanson from MPB, Ryan McGrew from Zendesk, and Zach Hobbs from Atmosphere TV, about how to build actionable strategies for turning customer feedback into product development gold. From prioritization to journey mapping, the conversation spotlighted how successful teams stay customer-obsessed while meeting business goals.
In this article, we share insights from product leaders from Indeed and Qobuz about how qualitative feedback can influence everything from roadmap prioritization to company-wide strategic pivots. Read this hands-on example at how organizations can better balance quant data with customer narratives.
A conversation with Gaston Vejar, Group Product Manager at Limehome
In this article, we break down proven tactics for managing user feedback effectively during hypergrowth, based on real-world insights from product experts at companies like Qonto and Hex.
Unified Customer Intelligence is the key to getting a genuinely unified, intelligent view of your customers and delivering exceptional…
The latest in our Women of CX webinar series took a deep dive into how the US home management marketplace, Thumbtack, achieves CX success…
The latest episode in our Women of CX webinar series turns to one of the best known high street brands: Boots. Paula Bobbett is Boots…
From food, fashion, beauty and everything in between, there is no question we are living in the golden age of subscription services. But one…
Since the inception of computers, scientists have had a strong desire to make machines understand the human language. Communicating like a…
The latest in our ongoing webinar series looks to the work Chattermill have been doing with leading meal-kit delivery company HelloFresh…
Here at Chattermill, we have the pleasure of working with market-leading companies such as Zappos, Skyscanner, Transferwise and many more…
It’s no secret that companies were forced to embrace online buying in order to survive the pandemic. However, you might be surprised to…
Late in 2021, Nick Beighton stepped down from his role as Chief Executive of online fashion brand Asos amidst a simmering profit warning…
Understand the voice of your customers in realtime with Customer Feedback Analytics from Chattermill.
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