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A while back we spoke to a trio of inspiring product leaders: Marley Dizney Swanson from MPB, Ryan McGrew from Zendesk, and Zach Hobbs from Atmosphere TV, about how to build actionable strategies for turning customer feedback into product development gold. From prioritization to journey mapping, the conversation spotlighted how successful teams stay customer-obsessed while meeting business goals.
In this article, we share insights from product leaders from Indeed and Qobuz about how qualitative feedback can influence everything from roadmap prioritization to company-wide strategic pivots. Read this hands-on example at how organizations can better balance quant data with customer narratives.
A conversation with Gaston Vejar, Group Product Manager at Limehome
In this article, we break down proven tactics for managing user feedback effectively during hypergrowth, based on real-world insights from product experts at companies like Qonto and Hex.
You’ve experienced it all before. The last-minute CX strategy changes. The mind-bending prospect of thousands of customer complaints. The…
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Delighting your customers is far from simple. Today’s customers are savvier than ever before. They have more options at their fingertips…
The Covid-19 outbreak has left travel providers in shock, wondering how they can possibly combat the decline in travellers in the coming…
When we started what eventually became Chattermill with my co-founder Dmitry back in 2015, we had a hunch that we could use the newly…
Customer churn is one of the most vital data points for businesses to track. After all, retaining happy customers is the primary way most…
When gathering feedback, whether it’s from surveys, online reviews, or social mentions, the most valuable insights usually come from free…
Understand the voice of your customers in realtime with Customer Feedback Analytics from Chattermill.
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