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A while back we spoke to a trio of inspiring product leaders: Marley Dizney Swanson from MPB, Ryan McGrew from Zendesk, and Zach Hobbs from Atmosphere TV, about how to build actionable strategies for turning customer feedback into product development gold. From prioritization to journey mapping, the conversation spotlighted how successful teams stay customer-obsessed while meeting business goals.
In this article, we share insights from product leaders from Indeed and Qobuz about how qualitative feedback can influence everything from roadmap prioritization to company-wide strategic pivots. Read this hands-on example at how organizations can better balance quant data with customer narratives.
A conversation with Gaston Vejar, Group Product Manager at Limehome
In this article, we break down proven tactics for managing user feedback effectively during hypergrowth, based on real-world insights from product experts at companies like Qonto and Hex.
Surveys are a great way to obtain customer feedback and improve internal operations at any given organization. While customer surveys can…
In addition to NPS, Surveys, Reviews and App Reviews feedback, you can now automatically integrate Zendesk Customer Satisfaction surveys to…
At Chattermill, our mission is to deliver precise and actionable insights, enabling our partners to have a complete, objective understanding…
Over the last seven years, Chattermill has grown rapidly from the small team that joined Mikhail and Dmitry when they co-founded the…
Before we begin, do me a favour… ...take your phone… ...enter your passcode to unlock it.... ...and now, please hand it over to one of your…
A recent headline tells just how big Amazon has gotten: If you are not based in the US, you can easily substitute the brands above with the…
Not only is AI transforming the way we park our cars, order coffee, and deposit paychecks, it’s dramatically affecting customer experience…
We're all well aware of the fact that reviews are a pretty big deal. 97% of online shoppers say they're influenced by reviews, and another…
We recently approached some of the best customer experience practitioners to get you the latest and most actionable CX content out there…
Understand the voice of your customers in realtime with Customer Feedback Analytics from Chattermill.
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