Step by Step Guide to Building a Voice of the Customer Program for Enhanced Customer Insights

Elevate customer experience management with Voice of the Customer insights. Transform experiences and shape your strategy for success. Learn today!

Why you shouldn’t be afraid to lose customers

We look at why you shouldn’t be afraid to lose customers …as long as it’s intentional.

Trainline expands partnership with Chattermill to get customer centricity on track

How CX teams can use Generative AI, while preserving customer voice

We have a look at how Generative AI is already transforming CX and what its potential means for the future of CX teams

Why Ryanair is much better at customer experience than you think

We look at how Ryanair is delivering an exceptional customer experience to their customers, by focusing on what they truly care about (and ignoring the rest).

Don’t be a finder-fixer, prioritize positive feedback and stand for something

Why analysing positive customer feedback is essential for building a profitable customer experience

Chattermill welcomes Peter Lee to fuel innovation and growth

We are thrilled to announce the appointment of Peter Lee as the newest addition to our board of directors. 

Insight Assistant: Bringing the Power of Generative AI Into Chattermill

Introducing Insight Assistant. A powerful tool that can summarize any data point, extract the biggest highlights, and prioritize the most commonly mentioned issues - all with one click.

Why you're wrong thinking about ditching NPS

We look at some of the criticism levelled at NPS and why we think it's a good idea to think twice before you get rid of it