Customer Intelligence Blog

By
Natalia Dwórznik

How HelloFresh Leverages Customer Insights to Improve Operational Efficiency for Supply Chain Management

We spoke with Stefan Platteau, Associate Director of Global Product Strategy and Analytics, to learn how Chattermill helped HelloFresh optimize its Operations, Logistics, and Supply Chain Management. 

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Blog header showing an illustrated bar chart with the header 'Customer Feedback Analysis: How to analyze and act on feedback data'

Customer Feedback Analysis: Steps for Collecting, Analyzing & Acting on Customer Feedback Data

Discover the power of customer feedback analysis: unlock actionable insights, improve CX and loyalty, leverage AI tools, and drive growth through strategic improvements.

Arron Westbrook
December 10, 2023

Step by Step Guide to Building a Voice of the Customer Program for Enhanced Customer Insights

Elevate customer experience management with Voice of the Customer insights. Transform experiences and shape your strategy for success. Learn today!

Dmitry Isupov
December 8, 2023

Top 5 Retail Customer Experience (CX) Strategies

Getting customer experience right in retail is a big deal. It’s the reason why Amazon and other eCommerce companies have been able to grow…

Arron Westbrook
December 7, 2023

GetYourGuide and Chattermill extend partnership to enhance customer experiences for millions of engaged travelers + travel operators

Mikhail Dubov
December 5, 2023
Why you shouldn't be afraid to lose customers

Why you shouldn’t be afraid to lose customers

We look at why you shouldn’t be afraid to lose customers …as long as it’s intentional.

David Ascott
November 17, 2023

Trainline expands partnership with Chattermill to get customer centricity on track

Mikhail Dubov
November 16, 2023
Generative AI

How CX teams can use Generative AI, while preserving customer voice

We have a look at how Generative AI is already transforming CX and what its potential means for the future of CX teams

Dmitry Isupov
November 10, 2023

Why Ryanair is much better at customer experience than you think

We look at how Ryanair is delivering an exceptional customer experience to their customers, by focusing on what they truly care about (and ignoring the rest).

David Ascott
October 20, 2023

Don’t be a finder-fixer, prioritize positive feedback and stand for something

Why analysing positive customer feedback is essential for building a profitable customer experience

Dmitry Isupov
October 6, 2023


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