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XLG Summit 2026: The Key Takeaways

From scattered feedback to decisions that drive growth. Here's what CX and product leaders took away from XLG Summit 2026.

Liliana Osorio

VP of Marketing

March 6, 2026

How To Love a Customer Podcast: Episode 10 with Domonique Brown, Liquid IV

Hear Domonique share how one upset customer calling about a Facebook message taught her the difference between brand voice and customer trust.

Mikhail Dubov

CEO & Co-Founder

January 14, 2026

How To Love a Customer Podcast: Episode 8 with Eli Weiss, Yotpo

In Episode 8 of How to Love a Customer, I sat down with Eli Weiss from Yotpo to unpack how one customer email uncovered a major product issue — and why moving fast on customer feedback can change the trajectory of an entire company.

Mikhail Dubov

CEO & Co-Founder

December 11, 2025

How To Love a Customer Podcast: Episode 7 with James Villacci, HelloFresh

In Episode 7 of How to Love a Customer, we sat down with James Villacci from HelloFresh to explore how one quick usability test sparked a broader cultural shift toward insight-driven UX.

Mikhail Dubov

CEO & Co-Founder

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TOP INSIGHTS

How To Love a Customer Podcast: Episode 5 with Anastasia Zdoroviak, Snoonu.

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How To Love a Customer Podcast: Episode 4 with David McDaid, END.

How Product Teams Use Qualitative and Quantitative Feedback to Shape Winning Products

How to Connect Customer Feedback to Business Outcomes

A conversation with Marley Dizney Swanson, Senior UX Researcher at MPB.

Natalia Dwórznik

Head of Product Marketing

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How to Drive Actionable Insights Across Teams Roundtable | Key Takeaways

Learn how leaders from VivoBarefoot, MPB, and E.ON Next turn customer insights into action through focused dashboards, accountability, and empathy.

How To Love a Customer Podcast: Episode 3 with Julia Zuber, Limehome

In Episode 3 of How to Love A Customer, I sat down with Julia Zuber from Limehome, and explored how small details can quietly sabotage customer experience.

Mikhail Dubov

CEO & Co-Founder

How Uber Scaled CX Intelligence with Chattermill: From Regional Success to Global Strategy

Read how Uber expanded its use of Chattermill from one region to a global scale, now supporting 400+ users across 5 mega-regions.

Natalia Dwórznik

Head of Product Marketing

From our XLG Articles

Lyra AI: addressing concerns about AI adoption

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