Chattermill Blog

How Qonto's Product Team Uses Observations to Identify Even the Most Precise Customer Issues

Read how Qonto uses Observations to pinpoint granular customer issues.

How Mindful Chef Boosted NPS and Retention Through Customer Feedback Analysis

Read how Mindful Chef achieved a 20% NPS increase by using customer feedback to fix retention issues.

How To Love a Customer Podcast: Episode 5 with Anastasia Zdoroviak, Snoonu.

In Episode 5 of How to Love A Customer, I sat down with Anastasia Zdoroviak from Snoonu and discussed how she and her team turned a frustrating personal moment into a CX lesson.

The New Era of CX Intelligence is Here

Today, Chattermill is introducing three powerful capabilities: Observations, Highlights, and Ask Lyra, defining the new standard in Customer Experience Intelligence.

The New Era of CX Intelligence is Coming Soon

Chattermill is about to introduce three powerful capabilities that will transform how companies work with customer feedback. Here’s everything you need to know before go-live.

How Product Teams Use Qualitative and Quantitative Feedback to Shape Winning Products

A conversation with Vahritch Kharmendjian, Staff Product Manager at Qonto

How To Love a Customer Podcast: Episode 3 with Julia Zuber, Limehome

In Episode 3 of How to Love A Customer, I sat down with Julia Zuber from Limehome, and explored how small details can quietly sabotage customer experience.

Are You Drowning in Data but Still Don’t Know Why Customers Leave?

Behavioral analytics shows what customers do. Feedback interpretation shows why. Learn how tools like Chattermill help you unlock the full picture of customer experience.

Customer Insights vs Customer Analytics: What’s the Difference?

Learn the difference between customer insights and customer analytics, and when to use each. Discover how tools like Chattermill help you go beyond the data to understand why customers behave the way they do.