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Unify all your feedback sources to uncover precise customer insights.
Improve your products based on customer insights.
Analyze support data to minimize support requests.
Get voice of the customer insights from support and prospect voice calls.
Get customer insights from your social media data.
Discover Lyra - the only AI for CX analytics that connects customer feedback to business goals.
Learn how Experience Led Growth can transform your CX into a competitive advantage and drive growth.
Become an expert who knows how to prove the value of CX for the business, through our on-demand courses.
A while back we spoke to a trio of inspiring product leaders: Marley Dizney Swanson from MPB, Ryan McGrew from Zendesk, and Zach Hobbs from Atmosphere TV, about how to build actionable strategies for turning customer feedback into product development gold. From prioritization to journey mapping, the conversation spotlighted how successful teams stay customer-obsessed while meeting business goals.
In this article, we share insights from product leaders from Indeed and Qobuz about how qualitative feedback can influence everything from roadmap prioritization to company-wide strategic pivots. Read this hands-on example at how organizations can better balance quant data with customer narratives.
A conversation with Gaston Vejar, Group Product Manager at Limehome
In this article, we break down proven tactics for managing user feedback effectively during hypergrowth, based on real-world insights from product experts at companies like Qonto and Hex.
We have a look at how Generative AI is already transforming CX and what its potential means for the future of CX teams
We look at how Ryanair is delivering an exceptional customer experience to their customers, by focusing on what they truly care about (and ignoring the rest).
Why analysing positive customer feedback is essential for building a profitable customer experience
We are thrilled to announce the appointment of Peter Lee as the newest addition to our board of directors.
Introducing Insight Assistant. A powerful tool that can summarize any data point, extract the biggest highlights, and prioritize the most commonly mentioned issues - all with one click.
We look at some of the criticism levelled at NPS and why we think it's a good idea to think twice before you get rid of it
Today, we’re opening the doors to our new home page. Start finding insights in one place where everyone feels at home, and guide new users towards their first insights.
We explore how VoC programs are about to fundamentally change due to falling response rates and discuss several ways you can prepare for the future.
Chattermill are thrilled to announce an expanded partnership with Uber to enhance their ridershare experience worldwide, focusing on understanding what drives NPS across all active regions.
Understand the voice of your customers in realtime with Customer Feedback Analytics from Chattermill.
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