The New Era of CX Intelligence is Here: Introducing Observations, Highlights & Ask Lyra
Take a self-guided tour and see the power of Chattermill in action.
Unify all your feedback sources to uncover precise customer insights.
Improve your products based on customer insights.
Analyze support data to minimize support requests.
Get voice of the customer insights from support and prospect voice calls.
Get customer insights from your social media data.
Discover Lyra - the only AI for CX analytics that connects customer feedback to business goals.
Learn how Experience Led Growth can transform your CX into a competitive advantage and drive growth.
Become an expert who knows how to prove the value of CX for the business, through our on-demand courses.
Read how Qonto uses Observations to pinpoint granular customer issues.
In Episode 5 of How to Love A Customer, I sat down with Anastasia Zdoroviak from Snoonu and discussed how she and her team turned a frustrating personal moment into a CX lesson.
Read how Mindful Chef achieved a 20% NPS increase by using customer feedback to fix retention issues.
Today, Chattermill is introducing three powerful capabilities: Observations, Highlights, and Ask Lyra, defining the new standard in Customer Experience Intelligence.
Feeling low on inspiration? Here are 5 examples of great customer experience by brands in January. Click here to check them out!
Over the past several years, the travel, tourism, and hospitality industry has experienced severe turbulence. With rosier times ahead, what does the future of the travel, tourism, and hospitality industry look like? Read our latest post to find out.
In 2022, we saw CX proceed along the trend of post-pandemic digitalisation. This trend shows no sign of stopping in 2023. Providing a seamless experience across all channels (e.g. in-store, online, mobile) continues to be crucial. But what are the biggest trends for 2023? Click here to find out.
With the latest Chattermill product features, you now have different ways to keep your team informed. Easily share insights with your team, trigger regular updates to your executives, and keep everyone on the same page.
Economic headwinds have made 2022 (and potentially 2023) one of the most challenging years for fashion retailers. Business costs are higher than expected – pushing up prices and tightening profit margins. Rising inflation means customers have less disposable income to spend. The scale of customer returns has continued to be challenging, even after the pandemic. Ultimately, all of these factors combined have fundamentally impacted the fashion industry.
We're proud to share that – thanks to our customer reviews – we have again been recognised as the leader of G2's ratings of Text Analytics software for its Winter 2023 report. Click to read more about why Chattermill is ahead of the field.
How does Unilever deliver the exceptional experiences its customer and vendors love? Hear from Claire Hennah, Chief Customer Officer of Beauty & Wellbeing at Unilever.
This past Thursday, three special guests: Ro Nattiv, Senior Director Of Customer Experience at MeUndies, Rebecca Trebble, Head of Customer at The Very Group, and Hardik Patel, Director of Growth, Retention, Loyalty and Customer Strategy at FabFitFun, joined us to discuss one of the biggest issues in retail right now: customer churn. Read the key takeaways here.
The food subscription business is one of the most hotly contested industries on the planet right now. Demand has grown exponentially in the past few years, with 26% of shoppers signed up for one service or more. Read our roundup of the CX food subscription teardown to learn who's winning and losing across Mindful Chef, Freshly, Gousto, Blue Apron, Dinnerly, and Martha Stewart.
Understand the voice of your customers in realtime with Customer Feedback Analytics from Chattermill.
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