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In this article, we share insights from product leaders from Indeed and Qobuz about how qualitative feedback can influence everything from roadmap prioritization to company-wide strategic pivots. Read this hands-on example at how organizations can better balance quant data with customer narratives.
A conversation with Gaston Vejar, Group Product Manager at Limehome
In this article, we break down proven tactics for managing user feedback effectively during hypergrowth, based on real-world insights from product experts at companies like Qonto and Hex.
In this episode, Abdul Khaled from E.O.N. Next reveals how they cracked the code on customer engagement in one of the world's most boring industries - energy. With customers only engaging once per month when they receive their bill, E.O.N. Next had to make that single touchpoint count, transforming complaints about high bills into opportunities for deeper customer relationships.
Customer experience is the new competitive advantage for banks. Established banks are failing their customers with poor customer experience…
Have you ever received an email from a company with something like “Tell us what you think” in the subject line. I receive one almost every…
One of the most important questions a company should ask its customers is how likely they are to recommend the business or brand to a friend…
If there’s one thing most customer service experts agree these days it’s that the future lies with more personal, empathetic service. Nobody…
Customer Experience (CX) has become a business cliché. Everybody seems to agree that it is important to have good CX. However very few…
The company has been on a growth tear over the last few years. The cloud-based technology company has capitalised on the pent-up demand for…
It comes down to a better customer experience (CX). On demand travel companies are disrupting the industry by giving customers more control…
Ever since the financial crisis in 2007–08 banks and other financial firms have lost a lot of love. Some people may argue they didn’t have…
As technology continues to play a pivotal role in designing and analysing customer experience, and as an increasing amount of solutions can…
Understand the voice of your customers in realtime with Customer Feedback Analytics from Chattermill.
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