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In this article, we share insights from product leaders from Indeed and Qobuz about how qualitative feedback can influence everything from roadmap prioritization to company-wide strategic pivots. Read this hands-on example at how organizations can better balance quant data with customer narratives.
A conversation with Gaston Vejar, Group Product Manager at Limehome
In this article, we break down proven tactics for managing user feedback effectively during hypergrowth, based on real-world insights from product experts at companies like Qonto and Hex.
In this episode, Abdul Khaled from E.O.N. Next reveals how they cracked the code on customer engagement in one of the world's most boring industries - energy. With customers only engaging once per month when they receive their bill, E.O.N. Next had to make that single touchpoint count, transforming complaints about high bills into opportunities for deeper customer relationships.
It is safe to say that almost none of the analysts looking at the 2016 US Presidential Election predicted Donald Trump would win. A lot of…
Few industries are as competitive as fashion. Especially these days with the number of high street stores falling year on year. You need to…
The coronavirus pandemic has had a massive impact on how we interact with our banks. Customer spending habits have changed, use of cash has…
Customer experience is key to the success of challenger banks, but some are not always getting the basics right. Challenger banks are now…
Trust is the bedrock of most relationships. Think about it, if trust doesn’t exist between two parties, there is very little that can be…
__Customer experience has become a business cliche - and for good reason. __ It drives performance of every single company, from startups to…
Airbnb struggled to get that hockey stick growth for a few years and in a now famous incident had to resort to selling custom designed…
The hallmark of every great product is the constant improvement to its UX and design. That’s why we’ve been hard at work updating the…
Zappos is a trailblazer. They don’t follow conventional thinking when it comes to building a business. They don’t hire like normal brands…
Understand the voice of your customers in realtime with Customer Feedback Analytics from Chattermill.
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