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A conversation with Vahritch Kharmendjian, Staff Product Manager at Qonto
In Episode 3 of How to Love A Customer, I sat down with Julia Zuber from Limehome, and explored how small details can quietly sabotage customer experience.
Behavioral analytics shows what customers do. Feedback interpretation shows why. Learn how tools like Chattermill help you unlock the full picture of customer experience.
Learn the difference between customer insights and customer analytics, and when to use each. Discover how tools like Chattermill help you go beyond the data to understand why customers behave the way they do.
Few industries are as competitive as fashion. Especially these days with the number of high street stores falling year on year. You need to…
The coronavirus pandemic has had a massive impact on how we interact with our banks. Customer spending habits have changed, use of cash has…
Customer experience is key to the success of challenger banks, but some are not always getting the basics right. Challenger banks are now…
Trust is the bedrock of most relationships. Think about it, if trust doesn’t exist between two parties, there is very little that can be…
__Customer experience has become a business cliche - and for good reason. __ It drives performance of every single company, from startups to…
Airbnb struggled to get that hockey stick growth for a few years and in a now famous incident had to resort to selling custom designed…
The hallmark of every great product is the constant improvement to its UX and design. That’s why we’ve been hard at work updating the…
Zappos is a trailblazer. They don’t follow conventional thinking when it comes to building a business. They don’t hire like normal brands…
Today is World Product Day 🎉 and we have asked our Product leaders from Chattermill to share their product philosophy, insights and advice…
Understand the voice of your customers in realtime with Customer Feedback Analytics from Chattermill.
