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A while back we spoke to a trio of inspiring product leaders: Marley Dizney Swanson from MPB, Ryan McGrew from Zendesk, and Zach Hobbs from Atmosphere TV, about how to build actionable strategies for turning customer feedback into product development gold. From prioritization to journey mapping, the conversation spotlighted how successful teams stay customer-obsessed while meeting business goals.
In this article, we share insights from product leaders from Indeed and Qobuz about how qualitative feedback can influence everything from roadmap prioritization to company-wide strategic pivots. Read this hands-on example at how organizations can better balance quant data with customer narratives.
A conversation with Gaston Vejar, Group Product Manager at Limehome
In this article, we break down proven tactics for managing user feedback effectively during hypergrowth, based on real-world insights from product experts at companies like Qonto and Hex.
Customer experience professionals all need clarity about their customers if they’re to deliver an exceptional customer experience. But when…
When you want to identify customers' needs metricsand KPIs such as revenue, NPS and website traffic may give you a rough indicator of…
Organisations are transforming their customer experience by making use of new technology to gain deeper insights from their data and better…
Today’s consumer expectations are at an all-time high, as more and more companies are mastering the art of providing exceptional CX. In fact…
In honour of International Women’s Day 2022, we asked some of the women of Chattermill to share what inspires them, why International Women…
The 2018 US Open came to a close this past Sunday. With one returning champion and a new women's champion it was a tournament full of…
The second of this year’s Women of CX series takes a deep dive into the career of Sarah Personette. Personette is Chief Customer Officer at…
Being able to identify customer pain points early on and address them faster than competitors is what successful businesses are founded on…
Overwhelmed by the sheer number of tools available to help you run your business? You’re not alone. In the digital age we’re in, options are…
Understand the voice of your customers in realtime with Customer Feedback Analytics from Chattermill.
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