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A while back we spoke to a trio of inspiring product leaders: Marley Dizney Swanson from MPB, Ryan McGrew from Zendesk, and Zach Hobbs from Atmosphere TV, about how to build actionable strategies for turning customer feedback into product development gold. From prioritization to journey mapping, the conversation spotlighted how successful teams stay customer-obsessed while meeting business goals.
In this article, we share insights from product leaders from Indeed and Qobuz about how qualitative feedback can influence everything from roadmap prioritization to company-wide strategic pivots. Read this hands-on example at how organizations can better balance quant data with customer narratives.
A conversation with Gaston Vejar, Group Product Manager at Limehome
In this article, we break down proven tactics for managing user feedback effectively during hypergrowth, based on real-world insights from product experts at companies like Qonto and Hex.
As a customer-centric business, listening is at the heart of what you do. Providing better CX is all about listening to customer feedback to…
Terms like “text analysis,” “sentiment tracking,” and “natural language processing” are thrown around a lot today, as AI-backed inventions…
Calculating your net promoter score is simple: you take the percentage of Promoters and subtract the percentage of Detractors to get a…
In today’s digital age, the lines between different communication channels are being blurred. It’s now considered perfectly normal to be…
Learn how to analyze and collect survey data effectively. Discover the importance of survey analysis and how to draw meaningful conclusions from your data.
Customer experience (CX) is the game-changer for retail success in 2025. From empowering employees with data-driven insights to integrating augmented reality for in-store experiences, the strategies outlined in this article are designed to help retailers exceed customer expectations.
Understand the voice of your customers in realtime with Customer Feedback Analytics from Chattermill.
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