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In this article, we share insights from product leaders from Indeed and Qobuz about how qualitative feedback can influence everything from roadmap prioritization to company-wide strategic pivots. Read this hands-on example at how organizations can better balance quant data with customer narratives.
A conversation with Gaston Vejar, Group Product Manager at Limehome
In this article, we break down proven tactics for managing user feedback effectively during hypergrowth, based on real-world insights from product experts at companies like Qonto and Hex.
In this episode, Abdul Khaled from E.O.N. Next reveals how they cracked the code on customer engagement in one of the world's most boring industries - energy. With customers only engaging once per month when they receive their bill, E.O.N. Next had to make that single touchpoint count, transforming complaints about high bills into opportunities for deeper customer relationships.
Last month we brought you the first part of our complete list of the 100 customer experience blogs you should be ready. Now the holidays are…
Learn how to create a concise and comprehensive survey report that engages readers. Discover structured planning, data visualization, simplicity in copy, storytelling, and various report types for effective communication.
Surveys serve an important role in companies’ customer experience (CX) process. They allow companies to learn about their customers and…
Here are the 5 fundamental principles that provide the foundation to delivering great Customer Experience. Step 1: Have a continuous…
Discover the difference between surveys and questionnaires. Learn when to use each and how they contribute to customer experience. Read our comprehensive guide now.
To create the best customer experience (CX) possible, businesses need to collect and analyze feedback from their clientele whenever possible…
Sample size is the total number of responses your survey receives. You may think you can craft the perfect survey questions, throw some…
When it comes to improving your brand’s overall customer experience, your biggest asset is your customers. Their feedback is data — data…
Customer support has never been more important. Expectations of customer support today are higher than ever before, and disruptive…
Understand the voice of your customers in realtime with Customer Feedback Analytics from Chattermill.
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