CX Academy8 Methods for Improving Your “Social CX” and Gaining More Satisfied Customers OnlineBy Sam Frampton In today’s digital age, the lines between different communication channels are being blurred. It’s now considered perfectly normal to be…
PerspectivesHow Brands are Responding to COVID-19By João AlvesWe hope the virus has a short-lived impact, but in the interim, we should brace ourselves for turbulence and have a prepared mindset for the…
PerspectivesHow online travel companies can mitigate the impacts of Covid-19 on CXBy Anfel BahriThe Covid-19 outbreak has left travel providers in shock, wondering how they can possibly combat the decline in travellers in the coming…
@ChattermillStaying On Top Of Covid-19 With ChattermillBy Mikhail Dubov Covid-19 is already shaking up the whole economy. At Chattermill, we appreciate that staying on top...
@ChattermillOur vision for the future of CX: why we just raised $8mmBy Mikhail Dubov When we started what eventually became Chattermill with my co-founder Dmitry back in 2015, we had a...
@ChattermillAnnouncing Workflows: A New Way to Scale Superior CX By Meghan PelleyIn 2020 we have all the tools at our disposal to be super customer focused, but it’s also harder than ever to maintain focus. The barrage of…
CX AcademyCustomer Churn Analysis: Why It’s Important and What You Can DoBy Sam Frampton Customer churn is one of the most vital data points for businesses to track. After all, retaining happy customers is the primary way most…
CX AcademyWhat Is Customer-Based Brand Equity? Breaking Down the Brand Equity PyramidBy Sam Frampton For over two decades, Professor Kevin Lane Keller’s brand equity pyramid has been the standard for...
CX Academy10 Ways AI is Transforming Customer ExperienceBy Sam Frampton Not only is AI transforming the way we park our cars, order coffee, and deposit paychecks, it’s...
