Trainline expands partnership with Chattermill to get customer centricity on track

Introducing our New Home Page

Today, we’re opening the doors to our new home page. Start finding insights in one place where everyone feels at home, and guide new users towards their first insights.

Uber Chooses Chattermill to Understand the Leading Drivers of NPS Globally

Chattermill are thrilled to announce an expanded partnership with Uber to enhance their ridershare experience worldwide, focusing on understanding what drives NPS across all active regions.

Reports and Dashboards Every Team Enjoys Using

Our new, user-friendly Reports and Dashboards interfaces mean any team can access insights faster, and collaborate with better visibility and clarity. Work smarter starting today!

How Artificial Intelligence Can Help Travel Brands Better Understand Their Customers

Learn how Artificial Intelligence (AI) is changing the travel industry and what CX professionals can do to understand their customers better.

How To Calculate Customer Retention Costs

Growth isn’t always sustainable if your customer retention costs (CRC) run away from you. You need a balance. Here’s how to calculate customer retention costs.

How to Win Back Churned Customers

This past Thursday, three special guests: Ro Nattiv, Senior Director Of Customer Experience at MeUndies, Rebecca Trebble, Head of Customer at The Very Group, and Hardik Patel, Director of Growth, Retention, Loyalty and Customer Strategy at FabFitFun, joined us to discuss one of the biggest issues in retail right now: customer churn. Read the key takeaways here.

CX Teardown: The Food Subscription Industry

The food subscription business is one of the most hotly contested industries on the planet right now. Demand has grown exponentially in the past few years, with 26% of shoppers signed up for one service or more. Read our roundup of the CX food subscription teardown to learn who's winning and losing across Mindful Chef, Freshly, Gousto, Blue Apron, Dinnerly, and Martha Stewart.

How to Track and Improve In-store Retail Performance

It’s an uncertain time for omnichannel retailers around the world. While the Coronavirus pandemic brought massive disruption to the sector…