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In this article, we share insights from product leaders from Indeed and Qobuz about how qualitative feedback can influence everything from roadmap prioritization to company-wide strategic pivots. Read this hands-on example at how organizations can better balance quant data with customer narratives.
A conversation with Gaston Vejar, Group Product Manager at Limehome
In this article, we break down proven tactics for managing user feedback effectively during hypergrowth, based on real-world insights from product experts at companies like Qonto and Hex.
In this episode, Abdul Khaled from E.O.N. Next reveals how they cracked the code on customer engagement in one of the world's most boring industries - energy. With customers only engaging once per month when they receive their bill, E.O.N. Next had to make that single touchpoint count, transforming complaints about high bills into opportunities for deeper customer relationships.
Have you ever wondered what a questionnaire is? And if implementing them has a high enough return on investment (ROI)? Well, the guide below…
If you, like me, live in London chances are you’ve seen Transferwise ads on your way to work. But it’s equally likely you’d heard about the…
So you've got your customer feedback, your NPS scores, your CSAT, your reviews, your Zendesk tickets, and your social media. It's in…
Online surveys are an important tool for businesses to learn more about their customers and their goals. They’re a quick, cheap, accurate…
Right now in my inbox I have at least 5 emails from companies asking for my feedback as a customer. I may open one of them later on if I…
Understand the voice of your customers in realtime with Customer Feedback Analytics from Chattermill.
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