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Experience Led Growth (XLG)Discover Lyra
Categories
Guides
How To Love A Customer
Top CX Brands
Customer Feedback Analytics
AI and Automation
Unified Customer Experience
Metrics
Voice of Customer
Customer Experience
Product Updates
EXPLORE MORE
Experience Led Growth (XLG)Discover Lyra
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Customer Experience

Uncover best practices and trends in optimizing every touchpoint of the customer experience for maximum impact.

How Observations, Highlights & Ask Lyra Accelerated Prioritization at Vivobarefoot

Inside their beta experience with Observations, Ask Lyra, and Highlights.

Vincent Dollet
VP of Product
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How To Love a Customer Podcast: Episode 5 with Anastasia Zdoroviak, Snoonu.

Mikhail Dubov
CEO & Co-Founder
Read now

How Mindful Chef Boosted NPS and Retention Through Customer Feedback Analysis

Natalia Dwórznik
Head of Product Marketing
Read now
October 20, 2025

How To Love a Customer Podcast: Episode 5 with Anastasia Zdoroviak, Snoonu.

In Episode 5 of How to Love A Customer, I sat down with Anastasia Zdoroviak from Snoonu and discussed how she and her team turned a frustrating personal moment into a CX lesson.

Mikhail Dubov
CEO & Co-Founder
October 22, 2025

How Mindful Chef Boosted NPS and Retention Through Customer Feedback Analysis

Read how Mindful Chef achieved a 20% NPS increase by using customer feedback to fix retention issues.

Natalia Dwórznik
Head of Product Marketing
August 13, 2025

How Product Teams Use Qualitative and Quantitative Feedback to Shape Winning Products

A conversation with Vahritch Kharmendjian, Staff Product Manager at Qonto

Natalia Dwórznik
Head of Product Marketing

Join the 7,000+ CX, insights and product leaders who get our expert CX insights, tips, and best practices every two weeks

TOP INSIGHTS
Operationalizing Customer Feedback for Product Growth
Using Qualitative Data to Drive Strategic Product Decisions
How Customer Feedback Powers Faster Product Decisions and Better Prioritization
How to Manage User Feedback at Scale in Hypergrowth Companies

Are You Drowning in Data but Still Don’t Know Why Customers Leave?

Behavioral analytics shows what customers do. Feedback interpretation shows why. Learn how tools like Chattermill help you unlock the full picture of customer experience.

Liliana Osorio
VP of Marketing
Read now

How Uber Scaled CX Intelligence with Chattermill: From Regional Success to Global Strategy

Read how Uber expanded its use of Chattermill from one region to a global scale, now supporting 400+ users across 5 mega-regions.

Natalia Dwórznik
Head of Product Marketing
Read now

A Step-by-Step Guide to Measuring and Improving Your VOC Metrics in Retail

A practical, video-supported guide to measuring and improving VOC metrics in retail, with expert walkthroughs to boost your NPS and CSAT.

Tom Sykes
Associate Product Marketing Manager
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Top 10 Customer Experience Tools for 2025: A Comprehensive Buyer’s Guide

Explore the top 10 CX tools for 2025. Compare features, pricing, and use cases to find the right solution for unified customer insights and better experiences.

Mikhail Dubov
CEO & Co-Founder
Read now

From our XLG Articles

Lyra AI: addressing concerns about AI adoption

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Dr Aji Ghose
CEO Chairman and Co-founer, Intercom

Quick-start guide for Lyra AI

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Mariana Lisboa
CEO Chairman and Co-founer, Intercom

Why Lyra AI comes out on top when comparing AI platforms for text analysis

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

Jordan Clive
CEO Chairman and Co-founer, Intercom

The strategic and tactical divide in CX: how we built Lyra AI to bridge the gap

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

Luke Moore
CEO Chairman and Co-founer, Intercom

Lyra AI uncovered: what customers always ask

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

Dr Aji Ghose
CEO Chairman and Co-founer, Intercom

Everything you need to know about Lyra, the breakthrough AI technology for customer experience

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

Dr Aji Ghose
CEO Chairman and Co-founer, Intercom

The essential guide to Experience-Led Growth (XLG)

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

Mikhail Dubov
CEO Chairman and Co-founer, Intercom
November 16, 2016

How to Avoid Being Trump’ed By Your Customers

It is safe to say that almost none of the analysts looking at the 2016 US Presidential Election predicted Donald Trump would win. A lot of…

Mikhail Dubov
Co-Founder & CEO
Mikhail Dubov
January 25, 2017

We Analysed ASOS's Customer Experience and Here’s What We Found

Few industries are as competitive as fashion. Especially these days with the number of high street stores falling year on year. You need to…

Mikhail Dubov
Co-Founder & CEO
Mikhail Dubov
December 6, 2021

10 Banking Customer Experience Trends To Watch In 2022

The coronavirus pandemic has had a massive impact on how we interact with our banks. Customer spending habits have changed, use of cash has…

Arron Westbrook
Former Content Marketing Lead
Arron Westbrook
July 7, 2017

Challenger banks must get the basics of customer experience right - Banking CX Part 2

Customer experience is key to the success of challenger banks, but some are not always getting the basics right. Challenger banks are now…

Oliver Preece
Former Summer Analyst
Oliver Preece
August 1, 2017

Customer support in the modern age

__Customer experience has become a business cliche - and for good reason. __ It drives performance of every single company, from startups to…

Jack Miller
Senior Product Manager
Jack Miller
March 30, 2022

Winning Customer Loyalty in a Disloyal World

Customer loyalty. That age-old challenge for CX leaders. How does one achieve it, and how do the best brands achieve their high customer…

Arron Westbrook
Former Content Marketing Lead
Arron Westbrook
November 11, 2020

What is CX? Definition and Examples of Customer Experience

It’s a term thrown around a lot these days, but what is CX exactly? CX is the way customers think and feel about a company throughout the…

Jack Miller
Senior Product Manager
Jack Miller
May 11, 2022

Why Customer Experience is Key to Success in the Ride-sharing Wars

When thinking about transformative, disruptive technologies in the past decade, ride-sharing is arguably the go-to example of emerging…

Arron Westbrook
Former Content Marketing Lead
Arron Westbrook
December 21, 2023

10 Best Voice of Customer Tools (Updated with 2025 pricing)

Discover the Top 10 Voice of the Customer Tools for 2025. Uncover customer needs, improve experiences & drive business success with the best tried and tested VOC tools this year.

Liliana Osorio
VP of Marketing
Liliana Osorio