Customer Experience

Uncover best practices and trends in optimizing every touchpoint of the customer experience for maximum impact.

How to Drive Actionable Insights Across Teams Roundtable | Key Takeaways

Learn how leaders from VivoBarefoot, MPB, and E.ON Next turn customer insights into action through focused dashboards, accountability, and empathy.

Liliana Osorio

VP of Marketing

October 29, 2025

How Observations, Highlights & Ask Lyra Accelerated Prioritization at Vivobarefoot

Inside their beta experience with Observations, Ask Lyra, and Highlights.

Vincent Dollet

VP of Product

October 20, 2025

How To Love a Customer Podcast: Episode 5 with Anastasia Zdoroviak, Snoonu.

In Episode 5 of How to Love A Customer, I sat down with Anastasia Zdoroviak from Snoonu and discussed how she and her team turned a frustrating personal moment into a CX lesson.

Mikhail Dubov

CEO & Co-Founder

October 22, 2025

How Mindful Chef Boosted NPS and Retention Through Customer Feedback Analysis

Read how Mindful Chef achieved a 20% NPS increase by using customer feedback to fix retention issues.

Natalia Dwórznik

Head of Product Marketing

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TOP INSIGHTS

How Uber Scaled CX Intelligence with Chattermill: From Regional Success to Global Strategy

Operationalizing Customer Feedback for Product Growth

Using Qualitative Data to Drive Strategic Product Decisions

How Customer Feedback Powers Faster Product Decisions and Better Prioritization

How Product Teams Use Qualitative and Quantitative Feedback to Shape Winning Products

A conversation with Vahritch Kharmendjian, Staff Product Manager at Qonto

Natalia Dwórznik

Head of Product Marketing

Read now

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Are You Drowning in Data but Still Don’t Know Why Customers Leave?

Behavioral analytics shows what customers do. Feedback interpretation shows why. Learn how tools like Chattermill help you unlock the full picture of customer experience.

How to Manage User Feedback at Scale in Hypergrowth Companies

In this article, we break down proven tactics for managing user feedback effectively during hypergrowth, based on real-world insights from product experts at companies like Qonto and Hex.

Liliana Osorio

VP of Marketing

A Step-by-Step Guide to Measuring and Improving Your VOC Metrics in Retail

A practical, video-supported guide to measuring and improving VOC metrics in retail, with expert walkthroughs to boost your NPS and CSAT.

Tom Sykes

Associate Product Marketing Manager

From our XLG Articles

Lyra AI: addressing concerns about AI adoption

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