Customer Experience

Uncover best practices and trends in optimizing every touchpoint of the customer experience for maximum impact.

How to Find the Root Cause of Your Product NPS Declines

Stop guessing why your NPS dropped. Learn to unify feedback, use AI to surface root causes, and turn detractor comments into a prioritized product roadmap.

Mikhail Dubov

CEO & Co-Founder

March 17, 2026

Chattermill vs Kapiche: Which Customer Feedback Analysis Platform is Right for You?

Compare Chattermill and Kapiche: explore key differences in AI depth, data unification, and multilingual support to find the best customer feedback platform for your needs.

Liliana Osorio

VP of Marketing

March 9, 2026

XLG Summit 2026: The Key Takeaways

From scattered feedback to decisions that drive growth. Here's what CX and product leaders took away from XLG Summit 2026.

Liliana Osorio

VP of Marketing

February 23, 2026

How to Reduce Support Tickets Using Product Feedback (2026 Guide)

This guide shows you how to use product feedback and AI-powered insights to identify friction points, prioritize high-impact fixes, and build cross-functional loops that deflect tickets and improve the customer experience.

Liliana Osorio

VP of Marketing

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TOP INSIGHTS

How To Love a Customer Podcast: Episode 9 with Rufus Weston, Rufus Consulting

12 Best Customer Insights Software (2026 Pricing and Reviews)

How to Drive Actionable Insights Across Teams Roundtable | Key Takeaways

How Observations, Highlights & Ask Lyra Accelerated Prioritization at Vivobarefoot

Connecting NPS to Revenue & Retention: A Data-Driven Framework

Stop treating NPS as a vanity metric. This guide provides a data-driven framework to link customer loyalty to the bottom line, helping you identify revenue at risk, bridge the gap between sentiment and retention, and turn qualitative feedback into measurable financial growth.

Top 19 Conversational Analytics Tools (Updated with 2026 pricing)

Compare the 19 best conversational analytics tools with updated 2026 pricing. See features, pros and cons, and best use cases to choose the right conversational analytics platform.

How To Love a Customer Podcast: Episode 5 with Anastasia Zdoroviak, Snoonu.

In Episode 5 of How to Love A Customer, I sat down with Anastasia Zdoroviak from Snoonu and discussed how she and her team turned a frustrating personal moment into a CX lesson.

Mikhail Dubov

CEO & Co-Founder

How Mindful Chef Boosted NPS and Retention Through Customer Feedback Analysis

Read how Mindful Chef achieved a 20% NPS increase by using customer feedback to fix retention issues.

Natalia Dwórznik

Head of Product Marketing

From our XLG Articles

Lyra AI: addressing concerns about AI adoption

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