Customer Experience

Uncover best practices and trends in optimizing every touchpoint of the customer experience for maximum impact.

Why NPS Still Matters - and What Happens When You Take It Seriously

A conversation with Jen Shailer, CX Programme Lead at HelloFresh

Natalia Dwórznik

Head of Product Marketing

May 8, 2025

How Leading Brands Use Customer Experience Analytics to Capture Loyal Customers

Discover how HelloFresh, Limehome, and E.ON Next leverage Customer Experience Analytics to solve CX challenges, drive growth, and boost customer satisfaction with real-time insights.

Mikhail Dubov

CEO & Co-Founder

May 6, 2025

Confessions of a CX Manager: Why Sharing Insights with Teams is Key to Informed Decision-Making

A conversation with Salma Lahbiss, Consumer Insights Analyst

Natalia Dwórznik

Head of Product Marketing

April 25, 2025

Confessions of a CX Manager: Influencing Product Decisions with Customer Feedback

A conversation with Erin Applebee, Customer Advocate at Faire

Natalia Dwórznik

Head of Product Marketing

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TOP INSIGHTS

How A Fintech Company Enhanced Its App Experience, Reducing Complaints by 50%

How to Respond to Customer Feedback: A Complete Guide for Businesses

Customer Experience Insights: Everything You Need for 2025

Seeking Health Partners with Chattermill to Take Their Customer Experience to the Next Level

Confessions of a CX Manager: Build a Culture Where Everyone is Accountable for Customer Experience

A conversation with Reeshma Clair, Global Voice of Customer Lead at Simply Business

Natalia Dwórznik

Head of Product Marketing

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How AI Solves the Biggest Challenges in Customer Experience

Explore how AI transforms customer experience by solving CX challenges like feedback overload, personalization at scale, and churn prediction. Unlock smarter AI customer experience strategies with Chattermill.

CX Community Meetup: Key takeaways for 2025 CX strategies

Read our round-up of the key trends and takeaways for CX leaders in 2025

Liliana Osorio

VP of Marketing

Essential Tools to Improve Customer Retention for Subscription Companies

Discover top-rated customer retention software for subscription companies in 2025. Compare tools for feedback analysis, CRM, billing, and marketing automation. See how Chattermill and more can help reduce churn and drive growth.

Liliana Osorio

VP of Marketing

From our XLG Articles

Lyra AI: addressing concerns about AI adoption

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