Customer Experience

Uncover best practices and trends in optimizing every touchpoint of the customer experience for maximum impact.

How To Love a Customer Podcast: Episode 9 with Rufus Weston, Rufus Consulting

In this episode, Rufus shares how one CMO's mantra—"Love your customer like you love your wife"—transformed his approach to customer insights.

Mikhail Dubov

CEO & Co-founder

January 21, 2026

12 Best Customer Insights Software Tools (2026 Pricing and Reviews)

Get our guide on the 12 Best Customer Insights Software Tools. Customer insights software collects and analyzes feedback from multiple sources to surface patterns that inform business decisions and customer experience.

Liliana Osorio

VP of Marketing

October 30, 2025

How to Drive Actionable Insights Across Teams Roundtable | Key Takeaways

Learn how leaders from VivoBarefoot, MPB, and E.ON Next turn customer insights into action through focused dashboards, accountability, and empathy.

Liliana Osorio

VP of Marketing

October 29, 2025

How Observations, Highlights & Ask Lyra Accelerated Prioritization at Vivobarefoot

Inside their beta experience with Observations, Ask Lyra, and Highlights.

Vincent Dollet

VP of Product

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TOP INSIGHTS

How Product Teams Use Qualitative and Quantitative Feedback to Shape Winning Products

Are You Drowning in Data but Still Don’t Know Why Customers Leave?

How Uber Scaled CX Intelligence with Chattermill: From Regional Success to Global Strategy

Operationalizing Customer Feedback for Product Growth

How To Love a Customer Podcast: Episode 5 with Anastasia Zdoroviak, Snoonu.

In Episode 5 of How to Love A Customer, I sat down with Anastasia Zdoroviak from Snoonu and discussed how she and her team turned a frustrating personal moment into a CX lesson.

How Mindful Chef Boosted NPS and Retention Through Customer Feedback Analysis

Read how Mindful Chef achieved a 20% NPS increase by using customer feedback to fix retention issues.

Natalia Dwórznik

Head of Product Marketing

Read now

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Using Qualitative Data to Drive Strategic Product Decisions

In this article, we share insights from product leaders from Indeed and Qobuz about how qualitative feedback can influence everything from roadmap prioritization to company-wide strategic pivots. Read this hands-on example at how organizations can better balance quant data with customer narratives.

Liliana Osorio

VP of Marketing

How Customer Feedback Powers Faster Product Decisions and Better Prioritization

A conversation with Gaston Vejar, Group Product Manager at Limehome

Natalia Dwórznik

Head of Product Marketing

From our XLG Articles

Lyra AI: addressing concerns about AI adoption

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