Forrester Report

Forrester Report reveals 645% ROI with Chattermill

Based on interviews with Chattermill customers, Forrester set out the costs and ROI of deploying and using Chattermill — revealing 645% ROI over 3 years

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Discover the ROI savings Chattermill can deliver to your business

Nilan Peiris

£2.2 million in savings

Clients experienced a three-year-risk-adjusted-saving, totalling over £2,260,000

Nilan Peiris

645% ROI

Customers experienced an uplift of over 645% return on investment in the first three years

Nilan Peiris

£1.95 million NPV

Clients experienced a net present value of £1,950,000

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Product Operations Senior Manager, E-Commerce FMCG

“Ultimately, Chattermill helped us to understand what works and what doesn’t, and we funnel that back into the development process. One of our main customer satisfaction scores really proves that upward trajectory.”

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Senior Analyst, Fintech provider

“Chattermill enabled us to do something we could not do previously. It allowed us to keep making sense of all that information from tens of thousands of comments per month.”

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See Unified Customer Intelligence in action

Understand the voice of your customers in realtime with Customer Feedback Analytics from Chattermill.